"This is an excellent hotel. The property is clean, well-maintained, and has a pleasant atmosphere. Hilton continues to uphold a high standard in these areas. We checked in on June 13, 2026, at approximately 10:15 PM for a one-night stay.
I am awarding 4 stars rather than 5 due to our check-in experience. While the overall stay was positive, the level of service we received at the front desk was disappointing.
Before us, another guest mentioned their Hilton Honors membership, and the front desk associate was exceptionally warm, friendly, and engaging. However, our interaction felt noticeably different. After we provided our reservation details, we were simply handed our room key with little additional information.
When we inquired about the breakfast that had been prepaid as part of our reservation, we were initially informed that it was not included. After further verification, it was confirmed that breakfast was indeed part of our booking. We also had to ask several follow-up questions to obtain information regarding breakfast hours, the WI-FI, check-out time, and other details that are typically provided during check-in.
We are also Hilton Honors members, although we did not feel it necessary to mention this. In our view, all guests should receive the same level of courtesy, professionalism, and attention regardless of membership status.
Despite this issue, the hotel itself was excellent, and we appreciate the cleanliness and quality of the property."
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