4/10 Buruk
Amanda
Bepergian bersama teman
16 Feb 2026
Disukai: Kebersihan, kondisi & fasilitas properti
We had an incident with house keeping. Money went missing from husband’s wallet. One evening just after 4pm after we got back to room, room hadn’t been cleaned. House keeping staff came to room about 5 minutes after we were in room. We sat out on balcony while they were in room cleaning. Husband had left wallet lying inside as we had just come in and he had just unpacked our bag.
After they left my husband noticed a $100 note and a $50 note missing from wallet. He immediately called down to reception and they sent the 2 house keeping staff back to room!!! Where was manager?
My husband went straight down to reception and asked for police to be called.
Police turned up and took statement. Of course we didn’t expect to get money back- they were denying it so it was our word against them!
Our issue was that after this happened we had no follow up from management. They never called us, never made any effort to speak to us during rest of holiday. I found this very frustrating and upsetting.
Amanda
Menginap 8 malam pada bulan Februari 2026
