Verified
2/10 Terrible
sumei
30 Jun 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Paradise Cove Resort in Fiji was an absolute nightmare, and I strongly urge anyone considering this place to look elsewhere. We paid nearly $1,300 for two nights – and what we got was not just poor service, but genuine health hazards and outright dishonesty.
Disgusting room conditions – bugs and lizards everywhere
The room was infested with wildlife in the worst way. Lizards were crawling on the ceiling and even made their way onto our bed. Worse, while my daughter was lying on the sofa, a caterpillar crawled onto her arm. We were terrified for our child’s safety and couldn’t sleep at all during our stay because we kept finding insects crawling around. For a resort charging these prices, basic cleanliness is clearly not a priority.
Front desk lied about boat departures, then broke their refund promise
Upon arrival, the receptionist falsely told us that no boats would be departing, and actually advised us to leave a day early – which completely ruined our planned itinerary. The resort staff admitted their mistake and promised to refund us for one night’s stay as compensation. However, when we followed up through Expedia, they flatly denied ever making that promise. They went back on their word and refused to honour the refund. This is not just poor service – it is deceptive and dishonest.
No apology, no accountability
Throughout our entire stay and even after we raised these issues, not a single manager or staff member offered a genuine apology.
sumei
Stayed 2 nights in Jun 2026