Search Family-Friendly Hotels in New Albany

"Room service never answered phone and when they finally did, they lost my order. WiFi frequently drops and staff says “sorry, we can’t do anything about it”. Front desk staff very pleasant and location is excellent. "

"The cleaning staff tried to come into our room 3 or 4 times while we were sleeping. It was prior to Check out. It startled us and woke us up each time and then it was very hard to go back to sleep. When I told the desk employee at check out about it, she don’t even apologize. We lost valuable sleep because of this and it made the days festivities less enjoyable. We used to stay here always but will now reconsider. Also there was not a do not disturb sign to hang on the door or we would have done that. "

"It was okay at first seeing it but "

"The website lies they did not take cash, which caused a big problem with our booking two hours away"

"Very nice "

"We were pleasantly surprised by the spaciousness and amenities. The breakfast was nice as well."

"From the minute we walked in until the minute we left the people working there were so friendly and accommodating. The place was spotless Love love love!"

"I got straight scammed. I paid the upcharge for an upper floor room. What they don’t tell you is the lowest floor of the hotel is 6- which they call an upper floor. I paid the upcharge but stayed on the same floor I would have at the lower rate. Floors 2-5 are parking and 6 is the first actual hotel floor. They refused to give me the money back- just for the upcharge and said they consider all floors upper level. If all floors are upper level so the upper level charge is pretty much a scam to get more money out of you and then when you call them out on it they refuse to give you the upcharge back. It’s a prick way to do business."

"Very different than your average hotel . Great stay good price "