2/10 Sangat Buruk
Sally Ann
Bepergian bersama teman
30 Nov 2025
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The staff was amazing and courteous, the rate was great but then I found out why!!!! The carpet was wet on the side of the bed, there was food on the bed and sheets like visible food that I was just over it. The pool was closed even though they said it was going to be open. I didn't enjoy have a slightly wet sheets that just didn't make sense. The carpet was gross and wet and the room smell old and musty. It doesn't matter what I paid, it should be clean and ready for use that's what the hotel guarantees. I guess taking ppls money was more a priority that having repeat customers. Luckily I bring my own stuff to clean and cover with but I should be able to have clean linens on the bed, fresh bed and dry clean floors. The TV was abysmal who wants to listen to music and not watch actual movies or shows. Please do better for the guests to come. I really wanted to unwind and enjoy my day after working 3 days back to back shift. I was totally disgusted. It didn't make sense to complain when the hotel knew this problem existed.
Sally Ann
Menginap 1 malam pada bulan November 2025
