2/10 Sangat Buruk
Diogo
10 Nov 2025
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
First, the positive. The staff were nice, friendly and attentive to our concerns. The location was also a positive, few blocks from Empire State Building.
The bad: the hotel is struggling. Seems like an old building that many things simply don’t work and they need to close the hotel and do a major gut renovation.
Our room toilet did not flush as we arrive. Then we noticed the sink was not draining. When we pulled the toilet paper, the toilet paper holder fell on the ground. The bathroom door had hooks that fell off and did not get replaced. The room needs a fresh paint job and had walls that needed to be patched up. The bedroom did not have a room thermostat which made hard to adjust the temperature inside when the weather changed outside.
All signs that they just need to close, remodel and start over. We hear the neighbor next door had issues with the room door that did not shut properly.
I understand the staff was trying hard to deal with these problems but is a major uphill battle they can win.
We made a complain to management and were able to agree to remove our additional resort fee since our room did not work properly.
Other than that, the location was great.
Diogo
Menginap 2 malam pada bulan November 2025