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Ulasan untuk Copthorne Hotel Newcastle

4 out of 5
Copthorne Hotel Newcastle
The Close, Quayside, Newcastle-upon-Tyne, England

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 812 dari 1550 ulasan" "
Penilaian 8 - Bagus. 495 dari 1550 ulasan" "
Penilaian 6 - Cukup Baik. 168 dari 1550 ulasan" "
Penilaian 4 - Buruk. 52 dari 1550 ulasan" "
Penilaian 2 - Sangat Buruk. 23 dari 1550 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,0/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Paul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Very good !
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Nicolas Nasser pada tanggal 27 Mei 2024
Many thanks for your valued feedback which is greatly appreciated. Kind regards Nicolas Nasser Operations Manager

6/10 Cukup Baik

Mark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Staff were nice, room was reasonable, and stay was all that we required for the evening we were there. Food was quick and hot and everything was amenable. However, to be open, honest and transparent in this review, the room looked set for one person rather than a couple. (one packet of biscuits with the tea service, only one towel laid out in the bathroom (Had to source the other from the wardrobe) and the light only working on one side of the bed. The toilet is also so low that it feels like sitting on the floor using it. The bath was also so shallow that it barely covered the top of legs when full, and the soaps fixed to the wall were so far out of reach that they were not usable in the bath. (Had our own toiletries to compensate). The worst thing was that, when the cold water tap was on, it was so tight that it wouldn't turn off, and we nearly flooded the room before achieving this. Then, once turned off, it was effectively locked off and unusable again. I forgot to report this to the team on departure, so hopefully this review will assist. In summary. The room service teams do need to QC their own work, but the staff were solid, efficient, and helpful. The place just needs some TLC in order to support the team effort and energy.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Nicolas Nasser pada tanggal 27 Mei 2024
Many thanks for your valued feedback which is greatly appreciated. Kind regards Nicolas Nasser Operations Manager

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel lovely friendly staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Nicolas Nasser pada tanggal 21 Mei 2024
Many thanks for your valued feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great Quayside location, close to all you need.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Ken pada tanggal 20 Mei 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Marie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff were lovely and friendly, the male cleaner working on the rooms when we checked in was so friendly and helpful also. The room was great.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Nicolas Nasser pada tanggal 16 Mei 2024
Many thanks for your valued feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bagus

Anthony

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Nicolas Nasser pada tanggal 9 Mei 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Bagus

Susan

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nicolas Nasser pada tanggal 9 Mei 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Bagus

Zsolt

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Riverside location. Quiet, clean and tidy - comfortable.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ken pada tanggal 6 Mei 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Cukup Baik

Muhammad

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Service was ok most of the things are help yourself like no one to take your bags and no room service. Location is good but hotel itself feels old with old decor.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ken pada tanggal 6 Mei 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bagus

Sharon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Nicolas Nasser pada tanggal 29 Apr 2024
Many thanks for your lovely which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bagus

Rosalie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The plus was free parking, within walking distance of city centre, provided you ordered and paid for breakfast the night before, it provided good value for money, and quality bathroom towels. Hotel is aged and rooms would benefit from a 'face lift'. Happy to recommend.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Nicolas Nasser pada tanggal 28 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bagus

STEADY

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel just a bit too noisy probably other rooms are fine but mine was overlooking the bins and on the busy railway line side.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Nicolas Nasser pada tanggal 23 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Sangat Bagus

Richard, Cleveland

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
it was very nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ken pada tanggal 16 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Nicolas Nasser pada tanggal 16 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bagus

Joud

Bepergian bersama teman
Disukai: Fasilitas
Old but nice. The parking situation should be better explained
Menginap 2 malam pada bulan April 2024
Tanggapan dari Nicolas Nasser pada tanggal 11 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bagus

Edward

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Noice of trains
Menginap 3 malam pada bulan April 2024
Tanggapan dari Nicolas Nasser pada tanggal 9 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bagus

Kirsty

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Nicolas Nasser pada tanggal 11 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bagus

Colin

Bepergian bersama keluarga
Disukai: Fasilitas
It was a good stay, but the rooms are in need of an update.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bagus

Chris

Menginap 1 malam pada bulan April 2024
Tanggapan dari Nicolas Nasser pada tanggal 25 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Sangat Bagus

Henry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent stay. Nice comfortable room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ken pada tanggal 5 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bagus

Linda

Bepergian bersama teman
Loved being on the water
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 5 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Cukup Baik

Marina

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The only good thing is the location of this hotel. It's a four stars hotel but the person at reception didn't even ask me my name or welcome me when we arrived, simply told me it wasn't time to check in (which I knew) and made it seem like a favour to leave our bags at the hotel until check in (a service I knew they provided but was not offered until I asked). Then basically we had no other conversations with the staff. Checked in online giving them information they should already have from the booking via expedia and even got a check out link!! So basically it's expensive and there's 0 service. The location is the only reason to stay at this hotel. Waking up with the sun and seeing the river was amazing.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 1 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

6/10 Cukup Baik

Chung Yin

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
In desperate need of refurbishment.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 1 Apr 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

8/10 Bagus

Gillian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location on the Quayside. Parking onsite & good price for city centre. Staff attentive & friendly. We had club room located on 5th floor. Views of the river. Great size room and very comfy bed. Very clean & eveything you need for some time away. Furniture a bit dated but other than that a lovely stay. Have stayed in a few hotels in Newcastle & this has been best for location & parking. Would visit again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 28 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Sangat Bagus

Susan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great spot along the river, with excellent views from the room.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 28 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regards Nicolas Nasser Operations Manager

10/10 Sangat Bagus

Graham

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed for one night as attending an event in Newcastle. Particularly impressed with all the staff we met. Great hotel and will be back.
Tanggapan dari Nicolas Nasser pada tanggal 25 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

10/10 Sangat Bagus

Kay

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 25 Mar 2024
Many thanks for your review and for your valuable feedback which is greatly appreciated. We look forward to welcoming you back very soon . Kind regardsNicolas Nasser Operations Manager

8/10 Bagus

Alison

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Georgia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly, helpful staff. Comfortable room. Lovely view of the riverside from the room. Convenient for centre.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

6/10 Cukup Baik

Paul

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Great location hotel property requires refurbishment
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Sangat Bagus

Paul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our Saturday night stay. The room was large and clean with a nice view of the river. Parking was really convenient (£10) and the breakfast was excellent. Only a 10-15 min walk to the utilita arena. This our go to hotel at Newcastle.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Sangat Bagus

Caroline

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

10/10 Sangat Bagus

Lindsay

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 8 Apr 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Scott

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything Superb hotel extremely comfortable Staff amazing
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 18 Mar 2024
Many thanks for your valued feedback.Kind RegardsNicolas NasserOperations Manager

8/10 Bagus

Craig

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
VIP services good
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 14 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bagus

Marie

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas
The room on arrival was very clean. Lovely views. The pillows not the comfiest. It was a bit dated in the bathroom however nice hot water for a bath and shower. The hairdryer did not work, which did cause us a problem. Good facilities, such as tea/coffee, with refrigerator. Tv is a good size and quality.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Zoe

Bepergian bersama teman
Great location and walking distance to everything , great views from our room , super clean with all you need for an overnight stay . Staff extremely helpful will be by back .
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Kathryn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location close to amenities good service has a car park! Nice breakfast x
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Cukup Baik

Sarah

Bepergian dalam rombongan
Disukai: Staf & layanan
Breakfast was lovely however room really cold despite having a small heater on and carpet very tired looking.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Marie

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Can’t wait to stay again - lovely hotel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Cukup Baik

Linda

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel and location
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ken pada tanggal 11 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

6/10 Cukup Baik

Rachel

Traveler bisnis
Disukai: Kebersihan
Most staff good, some less so. Rooms and decor are rather tired, clean but tired.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Nicolas Nasser pada tanggal 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

10/10 Sangat Bagus

Paul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Good check in. Friendly check in staff Bar staff not so much. Breakfast very good.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Nicolas Nasser pada tanggal 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 Cukup Baik

Roy, Basingstoke

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Staff lovely and breakfast was good, but various parts of the hotel looking tired. Waste bin in the room hadn't been emptied from the previous occupant. The bath was pathetic. After an early start, a long drive and a long day I was looking forward to bath to relax. The bath was so shallow that when I got in with the water level near to the overflow, I was only partly submerged. I'm 6ft 2 and 16st, so on the larger side, but never had a problem with a bath like this before. It was like trying to have a bath on a tray. I ended up having a shower instead rather than the "soak" I wanted...
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nicolas Nasser pada tanggal 4 Mar 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser

6/10 Cukup Baik

Elizabeth

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable stay. Disappointing breakfast (as add on to our stay). No labelling of milk eg, whole, skimmed, yoghurt also not labelled and no option for fat free. No option for poached eggs or alternative hot breakfast to traditional full English. Underwhelming breakfast and labelling would benefit. I would stay again but room only.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ken pada tanggal 1 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Weekend break
Very enjoyable.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ken pada tanggal 1 Mar 2024
Many thanks for your valued feedback.Best regards,Ken EllingtonGeneral Manager

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Dated hotel
Nice stay, but the hotel is like something from the 90’s. All good except the breakfast which is a very poor offering.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nicolas Nasser pada tanggal 27 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Dated hotel but nice staff
Its a very dated hotel, but free parking for Hotels.com gold members. The only really bad thing is that the cooked breakfast offer is poor. It looks that depressing that i didnt even try it.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nicolas Nasser pada tanggal 27 Feb 2024
Many thanks for your valued feedback. Best regards, Nicolas Nasser Operations Manager

10/10 Sangat Bagus

Chris

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nicolas Nasser pada tanggal 20 Mar 2024
Many thanks for your lovely review which is greatly appreciated. We look forward to welcoming you back very soon .Kind regardsNicolas NasserOperations Manager