Superior Double Room | Desk, laptop workspace, blackout curtains, soundproofing

Reviews of Leonardo Hotel Newcastle Quayside

4 out of 5
Leonardo Hotel Newcastle Quayside
South Shore Road, Gateshead, England

Reviews

7.8

Good

Rating 10 - Excellent. 356 out of 1003 reviews" "
Rating 8 - Good. 344 out of 1003 reviews" "
Rating 6 - Okay. 180 out of 1003 reviews" "
Rating 4 - Poor. 88 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Blone

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

HAFIZIMRAN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except parking space , you will struggle to park in hotel coz they have only limited space rest of very thing was absolutely perfect.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the location along the quayside, easy parking at or near the hotel. Safely away from the noise across the river. Would definately stay there again 👍
Stayed 1 night in Apr 2024

6/10 Okay

Rio

Stayed 1 night in Apr 2024

8/10 Good

Rahul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, nearby the main attractions, budget prices
Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Disliked: Property conditions & facilities
A conveniently located hotel and modern facilities but our floor smelled musty, the parking is very limited and expensive and the breakfast was very average.
Stayed 3 nights in Apr 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Duncan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Decent stay
Stayed 2 nights in Apr 2024

6/10 Okay

Alicia

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2024

8/10 Good

Philippa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the Glasshouse. Parking was also good value
Stayed 1 night in Apr 2024

10/10 Excellent

SERGEY

Stayed 1 night in Apr 2024

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with the lack of parking options
Stayed 1 night in Apr 2024

10/10 Excellent

Maricel, Bradford

Travelled with partner
Liked: Cleanliness, amenities
nice hotel noisy on weekends with other young drunk occupants
Stayed 2 nights in Mar 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the river
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Disliked: Amenities, property conditions & facilities
The hotel uses old magnetic card keys for the rooms, which are very easily rendered unusable if they're held near a phone, contactless card etc. Despite best efforts to keep apart, I had to return to reception after every trip out to get a new card. It's 2024 guys - c'mon.
Stayed 4 nights in Mar 2024

8/10 Good

Bryony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joanne

Stayed 2 nights in Mar 2024

8/10 Good

Anthony

Liked: Staff & service
Staff went out of their way to make my 5 year old daughter and I very welcome
Stayed 1 night in Mar 2024

8/10 Good

Zeljka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Reasonable hotel for one night stay but plenty of room for improvement. Uneventful menu with high prices should be changed as there are no restaurants nearby. The staff could be more welcoming and informative.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great view if Newcastle across the River Tyne, and its many bridges!
Stayed 1 night in Mar 2024

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Check in was excellent.
Stayed 4 nights in Mar 2024

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The permanent staff are what made our brief stay. Positioned in a super spot near to Millennium bridge and Quays area, the hotel is warm and welcoming. Our second floor room overlooking the river was small but very comfortable with a fantastic mattress (important for a good night's sleep). Decor is a little dated but clean and fine. Our main issue was the kitchen; we'd ordered food in the evening but when my husband's lasagne came out, the top was lukewarm and when I poked my finger in it was still icy cold at the bottom, quite a health risk. I have to say the staff couldn't have been more apologetic and kind - the meal costs were fully refunded and we did not have to pay for our on site parking. We will return but it did put a dampener on our evening after we'd spent a lovely time watching and listening to Dark Side of the Moon at the Life Science Centre.
Stayed 1 night in Feb 2024

6/10 Okay

Dougie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good but with flaws
Not as up to par with other Leonardo Hotels but comfortable enough. My only real complaint is spill over car park is a good 5/10 min walk up hill and found it very uncomfortable walking to it with a load of bags etc. especially with a bad back and hips.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Thank you Vikki for taking the time to leave your feedback regarding your recent stay at Leonardo Hotel Newcastle Quayside. We are delighted to hear you had a positive stay and your high scoring is very much appreciated. We do hope to welcome you again in the future at Leonardo Hotel Newcastle Quayside.

10/10 Excellent

James

Stayed 1 night in Feb 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Thank you Amanda for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for going to The Utilita Arena. Very friendly and helpful staff. Room very clean and bed very comfortable.
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Thank you Sue for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We will pass this over to our staff for you! We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Enjoyable stay, clean and very good size rooms, friendly staff. Only quibble was meal on first night was rather poor, although meal during final night was so much better.
Stayed 3 nights in Feb 2024
Response from Reception on 25 Feb 2024
Thank you Eric for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do apologise for the issues experience with your food on the first night and we hope this was rectified. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
No housekeeping. Room was not cleaned during stay
Stayed 2 nights in Feb 2024
Response from Reception on 25 Feb 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our housekeeping team are always around in the mornings and early afternoons and we do advise to put your rooms service card on the door to ensure this gets done. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dated rooms
Room 338 very dates and in need of refreshing. Shower curtain is mouldy and bathroom walls need attention
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

8/10 Good

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with my stay. Extremely helpful and friendly staff
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Thank you for taking the time to leave your feedback regarding your recent stay at Leonardo Hotel Newcastle Quayside. We are delighted to hear you had a positive stay and your high scoring is very much appreciated. We do hope to welcome you again in the future at Leonardo Hotel Newcastle Quayside.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Nechama

Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although listing says parking is available, the car park is blocked off with no information as to what the issue is or an alternative for guests. This lead to me parking at a neighbouring car park, spending £20 more for my stay than the advertised hotel parking would have cost me. There are notices around the hotel referring to the car park but they become irrelevant if the car park access is restricted. The hotel overall is lovely and has a good balance of atmosphere and calmness. A great location for reaching the city.
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Thank you for leaving your review. Our car park is advertised as limited online and we do have signs to direct our guests to Quarryfield Road Car Park as an alternative. We do apologise for any inconveniences caused during your stay and we will pass this onto the team. We would love to welcome you back to try to meet your expectations at Leonardo Newcastle Quayside. Kind regards.

10/10 Excellent

Colin

Stayed 2 nights in Feb 2024
Response from Reception on 25 Feb 2024
Thank you Colin for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

6/10 Okay

Ian

Travelled with family
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Reception on 20 Feb 2024
Thank you for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

10/10 Excellent

Hussein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service very clean
Stayed 2 nights in Jan 2024
Response from J on 18 Feb 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

6/10 Okay

Lindsey

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J on 18 Feb 2024
Thank you for taking the time to complete our customer feedback survey, your scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

4/10 Poor

Ian

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on 20 Feb 2024
Thank you for taking the time to share your invaluable feedback with us via a review. We are disappointed to learn of the poor experience you had in our hotel and must offer our sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and we are very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. Yours sincerely, Leonardo Newcastle-Quayside.

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just passing through, it’s my usual stop on the way to Scotland. Good value for the price.
Stayed 1 night in Jan 2024
Response from J on 18 Feb 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

2/10 Terrible

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from J on 16 Feb 2024
It seems that you have not enjoyed your stayUnfortunately as you have left no comments I am unable to explain your concernsApologies once againKind regards

6/10 Okay

Jon, Harrogate

Stayed 1 night in Feb 2024

10/10 Excellent

kerry lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast facing the river. No dislikes.
Stayed 2 nights in Feb 2024
Response from J on 13 Feb 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good value
Didn’t get much sleep due to the noise from the adjacent rooms but that’s not the hotels fault. Car park was full and it’s a longish walk up a big hill to the nearest car park. Good location for the glasshouse and just across the bridge to the city centre so overall good value
Stayed 1 night in Feb 2024
Response from J on 13 Feb 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesSorry once again for the problems experiencedYours sincerelyJanis KyleFront Office Manager

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Evening meal was great. Bed, in particular the mattress was uncomfortable, sunk in the middle.
Stayed 2 nights in Jan 2024
Response from J on 13 Feb 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesSorry once again for the problems experiencedYours sincerelyJanis KyleFront Office Manager

10/10 Excellent

Kaidyss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from J on 13 Feb 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J on 13 Feb 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from J on 13 Feb 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

10/10 Excellent

LYNN, Wetherby

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and perfect location for a concert at the Glasshouse. Room clean and tidy. Good breakfast. Great price and easy parking at only £8.50 for 24 hours.
Stayed 1 night in Feb 2024
Response from J on 13 Feb 2024
Thank you for having stayed with us and for having taken the time to review Leonardo Hotels Newcastle QuaysideIt is most pleasing to read your account of your recent experience at the hotel and I will ensure your feedback is communicated to the teamI do hope we have the pleasure in welcoming you back to the hotel in the near futureYours sincerelyJanis KyleFront Office Manager