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Ulasan untuk Mercure Newcastle George Washington Hotel Golf and Spa

4 out of 5
Mercure Newcastle George Washington Hotel Golf and Spa
Stone Cellar Road, High Usworth Newcastle, Washington, England

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 272 dari 748 ulasan" "
Penilaian 8 - Bagus. 276 dari 748 ulasan" "
Penilaian 6 - Cukup Baik. 125 dari 748 ulasan" "
Penilaian 4 - Buruk. 49 dari 748 ulasan" "
Penilaian 2 - Sangat Buruk. 26 dari 748 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

8,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Helen

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas
I booked this hotel due to it's facilities and wasn't disappointed with my ability to use the pool and hot tube. I will say though not the worst mattress it was very hollow in the middle and mostly in need of a replacement. My friend who slept on the single bed was quite happy though.

10/10 Sangat Bagus

Dave

Bepergian bersama teman
Loved the EV charging facilities. Location is excellent for visiting the North East.
Menginap 3 malam pada bulan Mei 2024

8/10 Bagus

Colin

Disukai: Kebersihan, staf & layanan
Room very hot with radiator on but wasn't needed. Struggled to get it cooled down. Room otherwise okay but was a bit dated.. Would visit again but not in the summer!!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 14 Mei 2024
Thank you for your review. I was sorry to hear that the room was too hot, the radiator issue has now been resolved. We look forward to welcoming you back in the near future

8/10 Bagus

David

Bepergian bersama keluarga
Disukai: Fasilitas
The hotel was in a good location for us. Only minor issues were large puddles on some footpaths. The gator 4x4 had left mud across some public footpaths making them difficult to traverse for my elderly parents. Staff were friendly and most helpful. Overall would stay again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 14 Mei 2024
Thank you for your kind review. We look forward to welcoming you back in the near future

10/10 Sangat Bagus

Rhoda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Just good and clean.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 14 Mei 2024
Thank you for your kind review. We look forward to welcoming you back in the near future

8/10 Bagus

David, Wakefield

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good spot out of the way.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 14 Mei 2024
Thank you for your kind review. We look forward to welcoming you back in the near future

8/10 Bagus

Tony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Tony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. We would always like to receive a 5 but you didn't leave any comment's so we are unable to make any changes or improve the guest experienceThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

6/10 Cukup Baik

Antony

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A chain hotel but clean good value Nice staff
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Anthony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

2/10 Sangat Buruk

Darren

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Dated, Tired and shockingly poor service
EV charger was ok once I had messed about downloading and registering the app (why they dont have a pay by card version I dont know) Check in ok, room dated and smells of damp but clean. Gym tired and old with rusting equipment . Main restaurant closed so had to use bar which was very busy , sat for 45mins before I asked when someone would take my order waited a further 10 mins and then walked out , I did go back and the food was OK despite very poor service then made to go back to my room to look for a yellow slip pre authorisation as the staff not prepared to add to my room with out it despite having all my details round the corner at reception. , I had the vegetarian Burger, WiFi rubbish not fit for business purpose . Bed hard but clean , bathroom next door room fan noise on from 545 am and noisy Will not be using again.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Sarah jayne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Sarah Jayne,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

10/10 Sangat Bagus

Martin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stayed overnight on business. Reception, room & restaurant good. Used the gym which is small & can get busy, open to hotel residents & local residents too. Nice comfy bed with roomy bathroom. I booked a king size bed which is two singles side by side basically. Telly in room was a bit dated but still functional. Would definitely stay again
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Martin,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are in the process of updating the TV's in the hotel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Bagus

John

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mr G pada tanggal 4 Feb 2024
Dear John,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

6/10 Cukup Baik

Joanne

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Joanne,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

6/10 Cukup Baik

Anthony

Traveler bisnis
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Anthony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Bagus

Chris

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Chris,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

6/10 Cukup Baik

Iain

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Standard stuff.
I had a bad night sleep due to Foghorn leghorn on one side of me and Dom Jolly on the other. The mattress was poor as well I usually get a good nights sleep here also no upgrade for gold membership.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Bethany pada tanggal 29 Jan 2024
Dear Iain,Thank you for sharing your experience with us. I am very sorry to hear that your stay was not up to our usual high standards. I will be sure to pass on your concerns to our team so that we can have the issue resolved. We always upgrade our members, but if our hotel is busy, it is not always possible. I sincerely apologise that you were not given an upgrade on this occasion. We do hope to welcome you back to our hotel soon!Kind regards,Bethany SheriffHotel Receptionist

6/10 Cukup Baik

Tony

Traveler bisnis
Disukai: Fasilitas
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Tony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel and location.We enjoyed our stay
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Bethany pada tanggal 16 Jan 2024
Dear Thomas. Thank you so much for taking the time to leave us a review, it is very much appreciated. I will be sure to pass on your feedback to our team. We hope to see you again soon!Kind regards,Bethany SheriffHotel Receptionist

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Andrew,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

2/10 Sangat Buruk

Ben

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awful
Was changed rooms because the first was one was too cold .. the second one was marginally warmer and I was woken up by the cold multiple times throughout the night .. the bedding had tears in ... The lamp shades on the wall lamps were broken .. absolute dump .. will never stay again
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Bethany pada tanggal 10 Jan 2024
Dear Ben,Thank you for sharing your experience with us at The George Washington Hotel Golf and Spa. I am very sorry to hear that your stay with us wasn't a positive one. We sincerely apologise for the issues caused. I will pass on your comments to our maintainece team so that they can be resolved. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsBethany SheriffHotel Receptionist.

10/10 Sangat Bagus

Laurence

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 30 Des 2023
Dear Laurence,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

8/10 Bagus

Yuchi, BIRMINGHAM

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Nice quiet hotel. A bit old but all good
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 30 Des 2023
Dear Yuchi,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

4/10 Buruk

Michael

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Room very tired repairs to ceiling all patchy. Bath tub smashed was polyfilled. Shower head filthy spraying everywhere. Bed lumpy tv 10yrs out of date lacking quality you normally get at mercure
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 7 Jan 2024
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the bathroom issues and the bed quality.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

8/10 Bagus

CRAIG

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Work Stay
Another work stay at The George Washington. Normally always good but lost my dinner order for over an hour last night !!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 30 Des 2023
Dear Craig,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.I am really sorry to hear about the issue with your dinner order in Carter & Fitch, I will raise this with the Restaurant Manager and ensure it does not happen again.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

6/10 Cukup Baik

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed in a room next to a flat roof that had an air conditioning unit that ran all night (noisy) and possibly above a toilet because again, could hear the air hand dryers on & off all night. But bed was lovely & staff amazing!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 30 Des 2023
Dear Michael,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.I'm sorry to read that you had a disturbed night with intermittent noise. I will ask Maintenance to check the equipment around the room you stayed in to ensure repairs take place and it does not reoccur.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

2/10 Sangat Buruk

jenny

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Mr G pada tanggal 27 Des 2023
Dear Jenny,Thank you for taking the time to post a review.I am terribly disappointed to see your score without any comments so that we can fix anything that happened to your stay and to stop it happening again for future guests.I do hope that we would have the opportunity to welcome you back for to make up for this negative experience and restore your faith in us.Kind regards, David Glasper

10/10 Sangat Bagus

Steve

.
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Steve,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Bagus

Paul

Traveler bisnis
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
Really like the hotel but annoying the room didn’t get serviced once in a 4 night stay. Tried ringing reception for more towels but didn’t answer so had to go down. A lot of hotels have gone like this since Covid but prices have gone up
Menginap 4 malam pada bulan November 2023
Tanggapan dari Operations Manager pada tanggal 30 Des 2023
Dear Paul,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.If you do stay again, please specify on check-in that you would like a daily clean and they will ensure housekeeping visit daily through your stay. I am sorry that you experienced this shortfall in service this time though.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

2/10 Sangat Buruk

Keith

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Live wires in bathroom. Got a shock(Photos) Reception is a joke. Lazy and can’t be bothered. I even called the main number and no one answered. If emergency was needed and no mobile connection, what would have happened. Smelly bathrooms. Not clean. Beds are very uncomfortable. Old bedding fraid, Pillows are all stained and horrible smell. Kids running up down all night. Called reception done nothing. Until midnight banging on doors, screaming etc No security for guess. Bar was closed for 2 days while events took place had to sit in restaurant while people had dinner. Very uncomfortable. Angry staff. And angry wedding bouncer/doorman. Staff in all areas not trained throughout.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Operations Manager pada tanggal 7 Jan 2024
Dear Keith,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the electrical issues and the bathroom. I am sorry the reception team were not responsive to your concerns and I will take this up with them so it does not happen again.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Clean, but loads of issues
Bed was not a double, but a twin with a thin mattress topper. No support and kept falling between the gap. Very uncomfortable to say the least Noise terrible from the stairs that run all along floor 1 with people coming in and out during the night Normally first room number represents the floor, so room 206 would be floor 2, but not here so that ls confusing. TVs are from the late 90s, about 22" inside Fridge was leaking and full of water on the bottom Low standard to say the least but in general clean
Menginap 1 malam pada bulan November 2023
Tanggapan dari Operations Manager pada tanggal 7 Jan 2024
Dear guest,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the fridge issue and the Television.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

8/10 Bagus

Shaun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Operations Manager pada tanggal 30 Des 2023
Dear Shaun,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

4/10 Buruk

MR B

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
When i arrived the room wasn't clean so had to get a different room. The receptionist tried to charge me for the room even though I had already paid and also told me i had to pay for breakfast even though that was part of my package I bought online. The room was very hot with no way of cooling it down and the bathroom door lock was on the floor broken. Overall i fairly poor experience.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Operations Manager pada tanggal 7 Jan 2024
Dear Mr B,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the bathroom door and floor. I am sorry there was a misunderstanding with Reception on the original room and the payment method, I will send this to the Reception team to ensure it does not happen in the future.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

8/10 Bagus

COLLETTE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very comfortable room
Really enjoyed our stay at this hotel. The hotel appeared to have a couple of weddings on but we could not hear them at all from our room. Small but completely adequate spa area and the sauna and steam room were in good working order. Very comfortable room
Menginap 1 malam pada bulan November 2023
Tanggapan dari Operations Manager pada tanggal 30 Des 2023
Dear Collette,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

8/10 Bagus

Sharon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good as always thank you
Menginap 3 malam pada bulan Oktober 2023

4/10 Buruk

Jodi, AYLESBURY

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
The corridor leading to our room smelt strongly of stale tobacco/ smoke. So much so we had to put a towel across the bottom of the door to stop the smell coming into the room. I would have requested to move, but we arrived late in the evening and were leaving early to attend a Christening. The room was OK but tired and basic. The kingsize bed was two single beds pushed together and it was not comfortable as you kept slipping between them. Breakfast was poor. It was set up in an empty function space and the tables were just randomly put out without place settings etc. The breakfast was basic - just like one at a basic Holiday Inn and both the coffee machines were broken. I regretted paying more for breakfast with my booking as we ended up going down the road and getting coffee and decent pastries. We were visiting family in the area and usually stay closer at a local Holiday Inn, but thought we'd spend a bit more for a decent hotel, but to be honest, apart from having a swimming pool, hot tub and sauna, there was no difference. It's old and tired and the only reason it has a 4 star rating is because of its facilities. Unless you are on a golf weekend with a load of lads, it's definitely not worth spending money on.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Helen

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mr G pada tanggal 25 Feb 2024
Dear Helen,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Bagus

Carol

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall good. Nice rooms. Could do with more staff at check in and out times. Only saw one receptionist at a time. Gym was adequate but could do with more running machines. Only 2 and one was out of order. They Offer room service but didn’t feel like they get asked often for this. Still good and would stay again.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Oliver

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Dean

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Andrew

Menginap 1 malam pada bulan September 2023
Tanggapan dari Mr G pada tanggal 1 Okt 2023
Hi Andrew.Thank you for a great score and we hope you return back to us soon.Till then you take careThanks againDavid

6/10 Cukup Baik

Gareth

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Osman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

8/10 Bagus

clair

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely hotel clean and welcoming staff went above and beyone breakfast was a slight let down the room was lovely warm and clean only down side no tv remote in the room so the tv was stuck on one channel and at one volume well different return
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Sandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel nice staff only bad thing was breakfast Luke warm borderline cold cups where not that clean and only side plate to try and put a full breakfast on a disaster to be honest.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Laurence

Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ok stay but better if all the facilities open
Ok stay but was after the Great North Run so really only booked for the hot tub - which wasnt working. Not ideal.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mr G pada tanggal 17 Sep 2023
Dear James,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry the hot tub was not working we had a maintenance issue on the day you were visiting us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David Glasper

4/10 Buruk

Jennifer

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Mr G pada tanggal 17 Sep 2023
Dear Jennifer,Thank you for taking the time to share your feedback. While I wish you had a better experience, I wish you had left more feedback so we can fix whatever went wrong on your stay.I can assure you that we usually give great hotel experience that so many of our guests have grown so fond of.Sincerely,David Glasper

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Definitely recommend
Great room & view Room & hotel spotless throughput Food and service spot on
Menginap 2 malam pada bulan September 2023
Tanggapan dari Mr G pada tanggal 17 Sep 2023
Dear John,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

10/10 Sangat Bagus

Maria

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was a lovely stay and staff were lovely
Menginap 2 malam pada bulan September 2023
Tanggapan dari Mr G pada tanggal 17 Sep 2023
Dear Maria,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper