Search Hotels Near Norfolk Premium Outlets, Norfolk

"Clean room"

"The room said Non smoking. But the hole room had a bad smell of cigarettes."

"I reserved this hotel because of the indoor pool, continental and the reviews gave it an 8.0. When i arrived i was told the pool was closed and then 15min later i was told the pool was open. The room was smaller than it looked in the pictures, the wifi wouldn't work, the air conditioner didnt work very well and the bed looked somewhat worn out. Then we took our kids down to the "open" pool and when we opened the door the chlorine would smack ypu in the face and after about 10min my kids got out saying there eyes were burning and my youngest said her tongue was burning and my eyes were very irritated to. So we got out the next day it seemed to have settled some but again we had to get out after about 10min. We tried again the next day but still the same. The day we checked out as we passed the pool door there was a sign on the door from the health department saying the pool was closed due to not having a certified pool operator and the chlorine level being very high and it was dated for the same day that we checked in. I talked to the manager and she stated that the sign had just been put up but i stated that the date on it was for the day that i checked in and she really didnt say much after that she just blamed it in other reason. So needless to say i wouldnt recommend staying here"

"The room was nice, clean, and cozy! Breakfast could have been a little better but overall it was okay. Didnt realize they didnt have a pool untiol afterwards. But overall would definitely stay again"

"I really enjoyed my stay. The facility appeared to be new, which was a huge positive."

"Pool was dirty. "

"Ms Diane at breakfast was very kind and helpful "

"The property "

"Great customer service."