Search Hotels in North by Northwest, Lubbock

"Breakfast was great staff was very friendly "

"breakfast menu good"

"This place is our favorite when we come to Lubbock. It’s always so clean and they are always friendly and helpful. Rooms are so nice. The plants and fish are an added bonus to it all. Very relaxing."

"Don’t recommend this place at all. It was not clean, also room service never came for anything at all we had to go ask for towels for the second night and were asked to bring dirty towels downstairs instead of staff doing their job correctly. Our room key stopped working on our second day there and we had to go back and fourth due to key not working even after front desk “issued new key” finally after six attempts the staff decided to manually open our door for us. Water in the bath ran loudly the whole time we were there. This hotel was just not a good experience overall ."

"The stay went well overall except for the front desk lady working the early shift, very rude. We requested an extended check out and it seemed to upset her for some reason. Was really rude to my son that tried to talk to her. She also followed us outside as an intimidating tactic because we were arranging our bags into the car. Came outside with her phone and just kept looking at us like she was filming, taking pictures."

"This hotel is fine for a day or two, but the cracks really start to show if you're there for a while. It's relatively well protected from road noise, but the walls are thin enough that you'll hear normal conversations in neighboring rooms. Doors slam easily. A lot of doors in shared spaces get stuck frequently, including stairwell and side entrances/exits. I don't know what the housekeeping situation is supposed to be, but during my week-long stay, housekeeping came by on the second and third day only. My used towels were not collected either day, and once a cup of water on my bedside table was knocked over and the mess just left there. There are phones in the rooms, but they're disconnected. It felt like the hotel was updated, but in a way that just covered up small issues instead of addressing them."

"We were gone all day, our room wasn’t cleaned until the evening. We were only given one bath towel for two people. We did not receive clean glasses for second day. The day bartender had no clue what she was doing. She didn’t know how to make a proper Chilton! She messed up order after order while we sat at the bar. She had trouble ringing up orders…what a disaster. She kept blaming it on it being busy- there were maybe 16-20 people. The second night the bartenders were great and it was very busy! The Overton used to be top notch…hopefully things will get turned around."

"The room was clean, the staff was helpful, breakfast was ok, the AC was off when i arrived, but I didn’t have to turn it on. The only thing I didn’t like was that they gave me a room with a door connecting it to the next room."

"The room was clean and comfortable. Plenty of lighted parking. Good area of town."