Apartments in North West

"Fantastic facilities, but service in some areas lacking. Restaurant and breakfast services were really below par for such an establishment. Food was great, but service by some individuals was indifferent. Aircons did not work in my unit despite requests when hiring. This should be investigated by management as there were ‘prepayments’ made for this. There is a lot to like about the establishment and I will return, hopefully to see that some of the matters are addressed."

"It was relaxing "

"Beautiful place to stay and excellent staff. Lovely food. The rooms are superb. Great to see the management team encouraging and training keen new talent too. We enjoyed the included daily (early morning/sunrise or late afternoon/sunset) game drives too. It was our second trip and we’d definitely stay again. "

"The hotel is tired and in dire need of a refresh. The bathroom in the room especially is in desperate need of an upgrade. On a positive note, the staff are friendly and helpful. The hotel offers an excellent breakfast buffet. "

"Absolutely incredible experience at Lush Lodge. The facilities are stunning, from dinner in the wine cellar, to wine tasting and braii nights, everything was perfect from start to finish. The lodge itself was beautiful, the food was amazing and most importantly the staff were incredible. So warm, lovely and accommodating. The guides were fantastic as well, we saw everything we set out to see and had a laugh at the same time. I can’t say enough good words and wouldn’t hesitate to come back."

"Ye"

"Could not fault this lodge. Friendly staff, lovely clean ro"

"Food was abosolutely delicious and the variety of options extensive. Even chef went out of his way to prepare Gluten Free options! Thank you!!"

"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!"