Search Chalets in North West England

"Clean room, had half board but reception didn't recognise this and had to show booking, didn't give us breakfast voucher had to go back to reception. Room was nice and clean. Breakfast buffet was good, evening meal wasn't great 2 courses and a drink included but not much choice. Really easy to walk to terminal 2 about 10 mins walk through train station entrance."

"Clean and modern rooms, friendly staff, bathrooms well stocked"

"Very convenient for railway station and T2. Room was very small, but clean, and bed was comfortable. Tea & coffee making facilities provided, but limited food options, but sufficed as we only stayed overnight."

"Amazing breakfast, massive rooms, very helpful staff"

"We did not have anything to eat at the liner hotel liverpool the room was lovely and clean so was the hotel"

"Reception staff are lovely and very friendly Hotel has recently been upgraded and some work is still ongoing, some more work in the garden by the lake is required. There is a lovely pool, sauna, jacuzzi and steam room which we luckily had complementary access to due to the ongoing works. Be aware that there is normally a charge of £20 per person/ per day Breakfast staff were a little rude and are too busy to clean plates from your table. Freshly cooked breakfast and a choice of cereal, fruit, cakes and toast"

"Excellent location and value for money, but the soft furnishings are looking a bit shabby. Replacing the carpets throughout the building would be the obvious place to start. I’d stay at the hotel again. "

"Sadly I couldn't stay for breakfast, large bed I'd like a walk in shower at 74 years cocking my legover the bath tricky, The barstaff very friendly and helpful good selection of drinks.The shuttle bus drivers and reception staff all very welcoming "

"General manager and the cleaning team were very helpful and was the only one that we felt that understood good customer service. Lifts are small. Card wasn't working on the second day and had to come back downstairs after running the Manchester marathon to get it activated again. Reception staff barely made any eye contact the whole time we were there which came across rude and unhelpful at times. Good place to stay for low-medium budget and location near the station is good Avoid the restaurant completely. Worst customer service I've ever experienced. It's not part of the hotel but it's joint next to it. Staff there are very rude and one of them shouted at the top of his voice across the room "oi oi" because the card machine didn't go through. He should have come over and explained what had happened calmly but no he continued to shout and say "I AM SO BUSY" to us in front of all the customers at the bar. He should never shout or raise his voice at anyone. I have never had my voice raised at in a restaurant/bar never mind be shouted at. Not long before this, the other member of staff came over and put some reserved signs down at our table saying "sorry you need to move". Again this was in a rude tone and I had just ran in the Manchester marathon and was shattered (it was obvious I was wearing running clothes and the medal), and instead should have said "sorry just to let you know this table is booked in __ minutes and I can help find you a new table if that's okay?"."