Villas in North Western Province

"We stayed here a second time only because it’s close to the airport, but unfortunately had the same issues again. The air conditioning wasn’t working, and the staff were not helpful, so we didn’t bother reporting it this time. During our previous stay, we were moved rooms due to AC issues, but were then woken early by loud music, and nothing was properly resolved. We also found one of the night staff members quite rude and unhelpful. We received conflicting information about airport transfer, and he refused to assist, even interrupting another staff member who was trying to help. Overall, very disappointing. As paying guests, we expect a comfortable stay, especially after a long journey."

"Perfectly located wirh beautiful views. Lobby and the rooms are clean. Very professional staff "

"Dated rooms but overall happy with what was given. Responsive staff!!"

"Don’t stay here unless you have to be 10 minutes from the airport. The place is in disrepair. Among many other things, pieces of carpet cover the broken hall floor tiles. Everything is in need of refurbishment. Front desk staff look like they would rather be anywhere else. "

"Stunning hotel, lovely staff and an unreal view. Room was emaculate and modern. Breakfast buffet was lovely too! We will miss this place."

"The hotel is on the North West needs a refurbishment, the two very large pool were magical. The hotel is on the beach front, quite windy on the beach. We couldnt book a Baliness massages for my husband, that was the only disappointment."

"Good rest. Well located. Great staff at the restaurant! Great service for drink and breakfast. "

"Good food. Clean property. "

"After all the hype of this property our expectations were not met. There appears to be a lack of attention to detail. Floor of our room was ‘grimy’ and had not been cleaned to the standard expected. Dirty bed linen and insufficient towels or water to cater for the number of booked guests. Breakfast was exceptional as were the breakfast staff. Wait staff in the pool deck were often hard to find. A fair way behind the competition "