Treehouses in North Yorkshire

"No responses to messages prior to arrival to ensure we could get a wheelchair accessible room. On arrival, the only wheelchair access was up an incredibly steep slope to a door that will not remain open, making access very difficult. Check-in was cursory and we were only asked about parking so that they could charge us £12 per night to park up a hill away from the hotel, as the hotel's 4 blue badge spaces were always full. We were not asked about assistance in the event of an emergency, which is as a minimum standard best practice for wheelchair-using guests. The room was unbearably hot, and the windows in the bedroom and bathroom would not stay open unless wedged. The bathroom window mechanism in particular was broken and obviously had not been maintained. Same could be said for the rest of the tiny en-suite, which everything had been crammed into with no thought as to how one would use it. The soap dispenser was so high off the ground that even being 6 foot tall it was awkward to use. Add to this the smell of drains, and you can get the picture. To top it all off, the lift was broken on the last day of our 2 day stay and we were forced to use the staff elevator to get to and from our room. This hotel is living off the vapours of the memory of Agatha Christie, but it's rested on its laurels and is instead in dire need of renovation and improvements."

"The bar is excellent The evening meal was ok but pricey The staff are very attentive The room was very clean but the floor is at an incredible angle (room 136) meaning the bed was tipped to one corner so I woke up with a headache and backache so chose to go for a walk rather than have breakfast. I would definitely stay again but would have to insist on a bed where my head was higher than my feet .... I only ever sleep with 1 pillow so more pillows is not an option. ⭐⭐⭐ Out of 5 based on my mood this morning didn't complain .. learn and carry on 👍"

"The room was small, but perfectly adequate for a short stay. The bathroom was nicely fitted out, the bed was comfortable and there were teabags, milk etc. which were replenished on the second day. The staff were friendly and helpful and parking was easy to arrange, although you do have to pay."

"The hotel is very old but it’s been updated in an appropriate manner. Our room was a little small but served its purpose. The bathroom looked recently refurbished. The parking was excellent and as a blue badge holder we were able to park outside the main reception and parking was free. "

"Lovely hotel, car park below with ample parking. Nice breakfast, huge beds, only critic is bath with shower. No walk in shower which with mobility issues did mean mom couldn’t shower. Lovely service and vibe, can’t fault the hotel. Thank you "

"My Room was clean. Shower in my room was clean. Staff customer service skills were Good. Location is only a 10 minute walk to the sea front. Loose wire in the corridor near my room. Paint peeling from the Skirting board in my room. Couldn't open the window in my room. Communication from the staff could have been better about me checking out "

"Great selection of hot food, fruit, cereals, really anything you want."

"Breakfast stopped at 09:30"

"overall cleanliness terrible Letter of complaint sent Resaurant coach parties and other guests are cramped into small area lager area as per advert picture is not in use "