"Overall, we had a great stay at the Hilton Universal City, but it definitely started off on the wrong foot.
The biggest issue was check-in. Our room wasn’t ready at 4:00 p.m., and the time kept getting pushed back twice. We were traveling with an exhausted toddler, so waiting until almost 5:00 p.m. to finally get into our room was frustrating. We had planned to spend that time at the parks, so losing almost an hour of our evening wasn’t ideal. To the hotel’s credit, they made it right by providing complimentary breakfast for our entire stay, which we appreciated.
Later that evening, after moving our car from the Universal Studios parking garage to the hotel, our room key wouldn’t open the parking gate. It only took a quick press of the call button for someone to verify our name and room number and let us in, so it wasn’t a huge issue, but it was another inconvenience after an already delayed start.
After that, everything went smoothly. The room was clean and comfortable, the staff we interacted with were friendly, and the location can’t be beat if you’re visiting Universal Studios. There was also a wedding at the hotel on Sunday, so it was busy, but it never negatively affected our stay.
Overall, despite a couple of frustrating hiccups, we enjoyed our stay and would consider staying here again. I just hope the check-in process is smoother next time."
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