Northern Illinois hotel guide. Best Western hotel in Northern Illinois, Illinois

"There was no breakfast, i paid over $1000.00 for 2 nights deposit included. I couldnt check out just a half hr later.. the waterpark wasent as big as i thought for the price.. the villa was ok even tho i think there was past water damage had a musty smell..hot rub nissing buttons, water damage in downstairs bathroom on wall, washer was rusty n crumbly... there was no bars open there was nothing like website states.. only thing going was water park ..says jacks restaurant has breakfast buffet but thats a lie cause it never opened until 4pm . Im sorry but for the proce i paid i was extremely disappointed!! To pricey for as little as there was actually to do and the website description was way wrong!! "

"Breakfast was great, rooms were nice, the only downfall was the pool was closed and we were notified ahead of checking in which was one of the reasons we booked this hotel. They are doing maintenance to remove the hot tub"

"From the moment we checked in on April 1, 2026, at approximately 3:30 p.m., our family was warmly greeted by the General Manager (GM). She was exceptionally attentive, welcoming, and kind. Despite multiple families arriving at the same time, the GM ensured each guest received the same level of enthusiasm and care, never dismissing any questions. Later that evening, while spending time in the pool area, we observed the GM personally collecting used towels and restocking the area with fresh ones. This level of hands-on leadership and commitment to service was clearly reflected throughout the hotel. As a family that is typically very attentive to cleanliness, we were genuinely impressed by how well-maintained and spotless the property was. Shortly after 6:00 a.m. the following morning, we saw the GM return carrying several packages of bread and biscuits to replenish the breakfast area. Once again, she greeted us by name with the same warmth and attentiveness. Her leadership was evident in every interaction, as the entire staff mirrored her professionalism and hospitality."

"Nothing was ready for breakfast. No eggs, no sausage, pancake batter that wasn’t mixed properly, horrible watery coffee, orange juice with basically water with orange food coloring. "

"I was not particularly happy. Upon going to the fourth floor where my room was located, I smelled smoke and weed in the hallway.The room appeared clean, but had a strong bleach smell. Luckily, I was able to crack the window and get fresh air into the room. The dark brown carpet in the sleeping area made the bottom of my feet dirty (yuck!) The breakfast was not impressive as it was all processed foods except for the oranges. The coffee came out of a machine, not a brewed pot. Honestly, you get what you pay for and I was looking to spend a little less so this was on me. I will probably not be staying there again."

"Great location. Parking in and out was easy. Right off the river. Food in the hotel and also within walking distance. lovely room. Clean and modern. Would stay again. "

"Stayed here about 4 times over the past 9 months. Always clean and comfortable. For simplicity that is the cheapest but still very comfy and clean I'll come back again soon. They offer a free continental breakfast, but I have yet to check it out. I stay because they are almost half the cost of Holiday Inn and for me just as comfy. "

"Good value. Beds very confortable"

"Clean room, friendly staff. "