Northwest Rochester hotel guide. Best Western hotel in Northwest Rochester, New York

"I didn't get what i paid for, no hot tub, no roll away crib for my baby, no microwave in my room and the receptionist was very unfriendly when i was checking in."

"Continental breakfast had almost no options. Broke ice machine on my floor."

"The hotel was clean and organized, my only issue was the bed was extremely hard like concrete.."

"We stayed 2 nights, the hotel was very clean, up to date, friendly staff, breakfast was good. "

"We had a quick overnight stay before catching a flight from ROC. The property was a quick and easy 20 minute drive to the airport, very convenient! Check in was smooth, the room was clean and perfect for what we needed (bed was a little too firm- but we all slept well). My son (5) enjoyed the pool! We were so impressed by the breakfast selection, did not expect warm options such as the sausages and eggs- big hit! We will stay again!"

"Wonderful!"

"Room was clean , breakfast was great and the attendants both were awesome and friendly . Thank you "

"Beautiful, clean, well maintained property with very friendly and professional staff. Highly recommend."

"Staff was pleasant if a bit aloof. Location is convient to shopping, dining and the highways but it is just off a VERY busy road, which is not my preference. Room condition was not great. Bathroom door handle was falling off so door didn’t latch. The kitchen hood fan had a sign on it indicating to open a window if you cooked. Very warm at first, but we were able to turn the furnace down. Some rowdy neighbors in the hall. Also the outside entrances from the parking lot had key slots but were just unlocked all night so anyone could come in and out. "