Cari Hotel Kapsul di Norwich

"We were sent to a room that was already occupied !! Only upon entering we encountered a man coming out the shower as surprised as we were It took another 45 minutes to sort a room and at no time did anyone say sorry!"

"Staff extremely pleasant and helpful. Very friendly and courteous. Room was spacious and had air conditioning which was a welcome addition as we were there during a heatwave! We found the bed very hard and most uncomfortable. The bathroom was clean and with nice toiletries. I cannot recommend the food. The menu is quite small. The food is poorly prepared. My husband had chilli con carne which was clearly microwaved and quite bland. I had a Caesar salad which I could not eat as it was...

"Evening meal a bit like faulty towers; eg, waiter knocked drink over & expected us to pay for replacement, (no, we didn’t). Large, dark stains on all carpets. Breakfast was a fiasco; had to request many essentials, eg teaspoon, tea pot, milk, tea bags, etc. The bar ran out of beer/lager every night. I could go on, but not enough space or time. Essentially I believe many faults were down to staff shortages."

"friendly, nice breakfast and just quiet and peaceful, just the sounds of the sea and the songs of birds."

"Pleasant hotel with spa facilities about 20 minutes drive from Norwich. Having a good size pool with steam room, sauna and jacuzzi was really useful. Breakfast was excellent - usual buffet with the addition of cooked to order items such as avocado toast, eggs Benedict, etc. Lack of aircon in the bedrooms was a serious deficiency - not helped by the room being fairly small. Bathroom was very cramped. Lack of a fridge was also a disappointment. Especially as there was a cupboard under the TV...

"Lovely breakfast staff could not have been more attentive or kind"