Castles in Occitanie

"Run down hotel double charged me at check out and did not respond to my emails asking for a refund. At check out the elderly receptionist was confused and could not see that I already pre-paid via hotels.com. So I was forced to pay 680 euro again. The lady promised to check with hotels.com the same day and email me. Now 3 weeks later, I still got no refund. Or any responds. I called 2 times, and emailed with documentation 3 times, only to get the info that she did not get my emails. But after...

"Host was so kind and helpful. Location and chateau was amazing. The room was nicely decorated and furnished. It was very roomy with a private full bathroom. "

"Beautiful property with very welcoming and attentive staff. "

"Everything was exceptional perhaps room cleaning could be improved with bathrobes and slippers always available "

"Beautifully furnished and maintained little paradise. Great for families with children. Wonderful hosts who are always available to help. Highly recommended!"

"A fabulous place to stay, set in its own vineyard, with private tasting available. We had a charming & spotlessly clean room at the top of the building with views over the estate, a wonderful continental breakfast was included, I just wished we'd had more time to stay and relax there!"