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"The staff was amazing. So kind and helpful. Seems like they knew you right away and remembered your room number!! So attentive. Beautiful views and such a large area you never felt like it was crowded. "

"The staff were very attentive, helpful and pleasant to be around. The rooms were in great condition and the pool is breathtaking, especially at night. While it is rated as a 3 star hotel, we felt like we had a 5 star experience. I loved it so much that I’ve already booked another visit at one of their other locations. "

"Beautiful Beautiful beautiful Great hospitality Great service Always accommodating Always willing Will always be a special place in our heart and we can’t wait to come again. "

"The staff in all areas are polite, friendly and as helpful as they can be. They made our stay a real pleasure. The pool is a real highlight as is the location."

"Clean. Amazing staff, they really make the stay special. "

"Excellent service and quality all round - exactly as advertised - and fair value!"

"A beautiful resort on Lombok. Room was superb with king size bed, half open bathroom with shower under the clear sky. We had a room with ocean view and a large balcony. Breakfast had lots of choices, almost too many. Quality of food was great. Also a beautiful large (40 meter) pool. Staff are very courteous and spa treatments very good. "

"Wonderful quiet location, beautiful grounds adjacent to beach, a legendary hotel."

"We had a great time at Tugu. It is a romantic, serene place that I felt so far away from bustling Bali. Special thanks to Ardian, who always was so prompt and efficient whenever I asked something, to Made the chef, who patiently taught us in the cooking class, and for the last but not the least to the kithcen staff whom I forget to ask name, who served us the most perfect candle lit dinner on the beach that we 've ever had. Thank you! "