Search Hotels Near One Loudoun, Ashburn

"I have tried to reach out to Hilton three times with no response. The stay was mediocre. I have been in worse places & I have stayed in nicer places for cheaper. First off, the pool was nice. Very heavy in the chlorine, as it burned my eyes just sitting in the room while my daughter played in the pool. Then when we went back to the room to shower, the shower was broken. We called the front desk, maintenance never showed up. We have them almost an hour (53 minutes) to show up. Never did. Called back and asked because it was almost 2200 at this time & we needed to be in bed as we had to get up at 0445 the next morning. She said he would come in the morning. I said we'll, he has to have it fixed for me to shower at 0445, so was he coming before that? She said no between 0700-0900. I said we would be checked out by then, someone needs to come now. Finally 32 minutes later he showed. Didn't fix it because it didn't work in the am, then proceeded to not turn off for 1.5 hrs after my shower ended. Around the toliet was yellow when I wiped around it with a towel the night before cleaning up from the shower. We had not used the bathroom in the room yet, but it was very yellow & gross after we cleaned up the water from the shower. The curtain was off the track so a street light shown into the bed perfectly. The staff when addressed with issues said he would make a note, and nothing. I have reached out 3 times, radio silence. Stay else where!!"

"Staff secured my son's backpack for a week! Smiles at the front desk, friendly maintenence. Breakfast available .Great experience ."

"Breakfast is plentiful and fresh with good options. Parking is easy and lighted. Staff is very friendly. I bit hard to get to the location, but there are a lot of new offerings very close and within walking distance. "

"The items noted below are shared for improvement; all other aspects of the stay were satisfactory. Reception Additional information during check‑in would enhance the guest experience, including: - The floor number of the assigned room - Clear directions to the elevator and its operating condition - Instructions on how to access the pool and spa Specific Issues: - Our room was on the 3rd floor, but this was not communicated, resulting in unnecessary time spent searching. - The elevator was only functioning for upward travel and could not be used to go downstairs. - Access to the pool and spa required a separate key card from the Embassy Suites building, which was not mentioned at check‑in. What We Loved Family‑friendly environment, complimentary breakfast, and access to the pool and spa."

"Was not allowed to check in. Staff claims 10-15 rooms were affected by a/c not working and were not honoring our reservation. They moved us to another hotel 15 min away, without notifying us or contacting us prior. Should it not be our choice? I personally don’t care about a/c as it wasn’t overly hot. I have a feeling the a/c was not the real issue. There was a very large wedding going on and my guess is they needed the extra rooms. A/C was working just fine in the rest of the hotel. I travel often and with this interaction I most likely will not choose this hotel chain again. "

"This is a very nice, clean property. Very convenient location. Very helpful staff!"

"I have stayed here a few times and it is consistently clean and staff is friendly."

"We Love this Resort from the accommodations to the staff we had an awesome experience "

"Front desk staff exceptional, unfortunately, bed was too hard, room had multiple live stink bugs crawling around, and when I went to shower there was a pubic hair on the floor by shower! Also rooms facing route 7 very loud, was kept awake all night by traffic noise"