"Room was not cleaned for 2 days. Maid applied the "do not disturb sign" back on our door after we intentionally removed it and placed it in our suitcase to ensure service. She removed it from our luggage and put it back on the door to make it seem like we "did not want service". This was fraud to both the client (myself) and her employer (Hyatt Luxury Collection - Over $600 per night). The room was also dusty and the room did not have a steamer, as listed as an ammentiy. We made 4 calls to the front dest asking urgently for a steamer or iron. This did not show up until it was too late. The hotel is critically understaffed, and NONE, and I MEAN NONE, of the maids (except the executive housekeeper) spoke one single word of English. The complimentary coffee in the morning in the lobby was COLD. There are no coffee makers in the room. This was also reported and instead of fixing the issue, they just removed the pots. This was reported to several people, and NO ONE took responsibility for this matter. This hotel was severely understaffed, and phones were never answered, and guest complaints were ignored. The room was covered in dust. Do not go here. The Front Desk Manager was exceedingly rude, and Hyatt Headquarters was equally rude - promising an inquiry into the incident and calling me with a result by EOB today. NO CALL. DON'T GO HERE. Valet parking is also $52 per night, otherwise street parking is available if you pay the meter on time; however 2/3 meters are broken."
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