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"The friendliness of the staff, clean rooms, amenities and overall quality of the hotel and staff. "

"Staying at this Amazing Hotel was the best choice I have ever made. The staff was extremely friendly, helpful, Respectful. The Breakfast was very very Delicious. The accommodations was beyond my expectations. All managers onsite were extremely professional. Extremely amazing 1000/10 . Yes I would come back again and again. "

"Great staff, nice amenities, and great location. Be aware of the daily parking fee though. "

"It cannot get any Better than this Place. The room was spotless. The view was intense. The detail to the experience is twice over Disney. The Staff "Aida - went beyond what I have ever had in any hospitality environment" A+ - Lizzy & Gabby at 2am fulfilled my needs and beyond expectations. Payton took care of my family with security that was very appreciated. These 4 I would Hire/Recruit from universal in a heartbeat."

"Great room and location "

"This was a pleasant surprise. I booked it a few minutes before checking in due to the Raising Canes in the parking lot. The lobby was pretty crowded and chaotic when I checked in. I had to wait about 10 minutes while two frustrated looking women employees were unhappily dealing with other guests. A lady, named Liz I think, came and took me to check it. She was very friendly. We had a first floor room so pulling the car right up to it was great. The pool, hot tub, and pool bar were great. We could not find an ice machine anywhere. I asked an employee and I don’t think he understood English, he just polite me to Starbucks. Rooms were clean and well stocked."

"This the best always treat me and my son great when we come thank you "

"Clean and comfortable room, 5 minutes from Universal/City Walk. It was my second time here and I would go back. "

"Clean. Friendly. Amazing place to stay. Would definitely stay again!!"