Pacific Coast Highway hotel guide. Ayres Collection hotel in Pacific Coast Highway, California

"I reserved a queen bed and got a single double bed with a parking lot view. They sent several emails about being a VIP member and how they would give us water and upgrade our room, none of which happened. Vallet parking was difficult because there was not enough room to pull up to do it. The room was super small. It was manageable for one night but that was it. The bed was hard as a rock and had the smallest pillows, no pillow top as advertised and the pillows seemed as though they were just pillow cases (square which was weird) with sheets shoved inside. Poor quality bedding."

"The breakfast is excellent , however it was extremely busy on Mother’s Day and staff felt short hand and experience was not as it had been in our previous stays. "

"Loved staying here. It is a beautiful hotel wirh amazing, friendly and helpful staff and so close to so many attractions, shops and restaurants."

"Breakfast has limited choices, and the pastries were cold. Cost upwards of $35"

"20% automatic service charge makes good service optional, and it shows not worthy of hotel of such grandeur. Steeped in film and shows of pictures but maybe add a Gloria Swanson to bitterly lament “it’s the service that got small”. The hotel itself oozes decor and charm. But the dimly lit bar and breakfast restaurant are almost Ozymandias like - suggestive of a glorious time but nothing more, Someone who loves hotel like this hotel loves movies could catapult this place to a really fine destination. Oh and a few bartenders know how to make a few drinks well. "

"The staff was extremely helpful while traveling with our young kids. (Ages 3 & 2.) Doors were held, quick check in, assistance with luggage and car seats (3 bags, 2 car seats), and friendly interactions with our kids. The entire facility was clean, professional staff, and overall a great experience. Highly recommend staying here."

"Clean friendly staff i will return "

"Hotel is nice and close to Disneyland. It has charm but needs an upgrade on mattresses and pillows. Also loved the free shuttles. "

"We live our stays here, little detail now, they ask you to strip beds and do things that should be for cleaning staff, hard to tip if you're doing all the cleaning."