BATIQA Hotel Palembang Reviews

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Reviews of BATIQA Hotel Palembang

BATIQA Hotel Palembang

Jl. Kapten A Rivai No. 219, Palembang, South Sumatra

8.0

Very good

8.0/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Good

Marga indraswari, singapore

Travelled with family

17 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room is clean, hotel staff is polite and friendly. However the hotel has super lousy wifi. Non existent for the whole duration of our stay there. Given feedback that 1 lightbulb inside the cabinet was faulty from day 1. Never got it fixed until the last day we were there. There’s fridge inside the room. Not really cold but at least has one in there.

Response from BATIQA HOTEL PALEMBANG on 1 Feb 2024

Dear Ms Marga indraswari, Thank you for your review.I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Adhi Wahyu P, CHAGeneral Manager

8/10 Good

Verified traveller

18 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 10 nights in May 2022

Response from BATIQA HOTEL PALEMBANG on 25 May 2022

Dear Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Regards, Agus Fatahillah General Manager

6/10 Okay

Jackie

10 Feb 2020

Disliked: Staff & service

Not value for money

I was alone and they cannot even give me a double room. So sad

Stayed 1 night in Feb 2020

Response from Agus Fatahillah on 21 Dec 2020

Dear Mr. Jackie , Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm Regards, Agus Fatahillah General Manager

8/10 Good

Verified traveller

21 Feb 2018

Liked: Cleanliness, staff & service, room comfort

The hotel staff were wonderful and helpful. They were effericent in rectifying issues. Only setback is the buffet breakfast that could add more variety.

Stayed 3 nights in Feb 2018

Response from Marlina Bustami on 23 Feb 2018

Dear Traveler, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Marlina Bustami General Manager

10/10 Excellent

QIHANG

27 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel so stay

Wifi is a bit slow in the room.

Stayed 2 nights in Dec 2017

Response from Ayub Zalinai on 30 Dec 2017

Dear Qihang, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Marlina Bustami General Manager

4/10 Poor

Paul, Singapore

10 Dec 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

One of the most horrible hotels I have ever stayed. I first checked in with a key access card that didn't work, the staff was kind enough to accompany to my room to ensure I can have access, but 2nd card didnt worked either. I was given entry using the staff master card and was told my key card will be sent to my room shortly. To cut long story short, the room card was only delivered to me in two hours later after two phone calls. Cleanliness: The room had stains on the comforter, which I called reception for a change, of which which was only done after 2 calls in almost 2 hours later. Noise: I was given a room facing the main road, totally could not sleep at all as insulation was bad, requested for change of room at 1.30am of which was accommodated. In the new room, there was a patch of soap liquid not cleared up by the window, I only come to realise that it was soap instead of some sticky liquid when i washed off the sticky liquid in the bathroom where all the bubbles appear,

Stayed 1 night in Dec 2017

Response from Gaby S Putr on 4 Jan 2018

Dear Paul, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm regards, Marlina Bustami General Manager

8/10 Good

Verified traveller

8 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities

stay low

don't stay at the top floor... their compressor sounds terrible... 10th floor under will be awesome...

Stayed 1 night in Dec 2017

Response from Ayub Zalinai on 12 Dec 2017

Dear Traveler, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm regards, Marlina Bustami General Manager

10/10 Excellent

Amal

5 Oct 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hospitality

Very warm and friendly staff

Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

1 May 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jamaludin

3 Apr 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel are good

8/10 Good

MD HASSAN

27 Sep 2016

Liked: Property conditions & facilities

convenient and clean

The hotel staff was very friendly and helpful. will definitely return to stay their and will recommend others.

8/10 Good

Setyo, Jakarta, Indonesia

9 Apr 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is new and clean

Hotel is new, clean, room was big and good equiped. Staff are good. restaurnt and minimarket nearby, Mall is further, but stil walkable

Response from Ayub Zalinai on 20 May 2016

Dear Bpk. Setyo, Warmest Greeting from BATIQA Hotel Palembang... Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Our Hotel is also available in Jababeka, Cirebon, Karawang, Pekanbaru and Lampung (opening soon). Call us if there is anything we can help you with. Warm Regards,. Ayub Zailani General Manager

6/10 Okay

Rachimi, Indonesia

6 Apr 2016

Quite nice and good value

Response from Ayub Zalinai on 24 May 2016

Dear Ibu Rachimi, Warmest Greeting from BATIQA Hotel Palembang.... Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Warm Regards, Ayub Zailani General Manager

8/10 Good

Dwi

5 Jan 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kazuo

27 Sep 2023

Liked: Cleanliness, staff & service, property conditions & facilities

部屋からの景色が良い

Stayed 2 nights in Sep 2023

Response from BATIQA HOTEL PALEMBANG on 3 Oct 2023

Dear Mr Kazuo Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHAGeneral Manager

10/10 Excellent

Kazuo

Business traveller

30 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice breakfast

Stayed 3 nights in Jan 2023

Response from BATIQA HOTEL PALEMBANG on 2 Feb 2023

Dear Mr Kazuo, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P,CHAGeneral Manager

8/10 Good

Anneke

15 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2017

Response from Ayub Zalinai on 30 Dec 2017

Dear Anneke, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Regards, Marlina Bustami General Manager

8/10 Good

Anneke

10 Nov 2017

Liked: Staff & service, property conditions & facilities, room comfort

Fijn hotel

Fijn hotel voor zaken. Schoon, goede kamer, wifi werkte goed, uitgebreid ontbijt en attente, behulpzame staff, wel jammer dat t raam in de kamer niet open kan en dat de enige lounge ruimte buiten voor rokers . Kan t hotel zeker aanraden

Stayed 3 nights in Nov 2017

Response from Ayub Zalinai on 30 Dec 2017

Dear Anneke, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Marlina Bustami General Manager

6/10 Okay

Verified traveller

15 Feb 2017

6/10 Okay

Nyoman

30 Oct 2016

Liked: Property conditions & facilities

Disliked: Room comfort

Lokasi OK tapi kamarnya sempit

Hotel budget lokasi dekat dengan kampus, mall besar dan pusat kota

8/10 Good

MADHOOSEN, Thailand

8 May 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Good stay

Wifi kurang bagus hari pertama masih lumayan hari ke 2,3 terlambat krn mgkn ramai org

Response from Ayub Zalinai on 20 May 2016

Yth. Bpk. Madhoosen, Salam Hangat dari BATIQA Hotel Palembang... Terima kasih telah berkunjung ke BATIQA Hotel Palembang. Atas nama Manajemen, kami mohon maaf sebesar - besarnya atas berkurangnya kenyamanan Bapak selama menginap di Hotel kami. Masukan Bapak sudah kami diskusikan dan kami jadikan catatan untuk memperbaiki fasilitas dan pelayanan kami ke depan nya. Izinkan kami melayani Bapak dengan lebih baik lagi di kedatangan Bapak selanjutnya. Hormat Saya, Ayub Zailani General Manager

8/10 Good

Fitri, Jambi

8 Apr 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bener-bener nyaman,, eksklusif..

Response from Ayub Zalinai on 20 May 2016

Yth. Ibu Fitri, Salam Hangat dari BATIQA Hotel Palembang... Terima kasih atas kunjungan Ibu di BATIQA Hotel Palembang. Kenyamanan dan masukan dari Ibu merupakan prioritas bagi kami untuk meningkatkan kualitas fasilitas dan pelayanan kami ke depan nya. Hormat Saya, Ayub Zailani General Manager

8/10 Good

chenny, インドネシア

29 Mar 2016

Liked: Cleanliness, staff & service, property conditions & facilities

まだ新しい印象で清潔感がある。客室、サービス、朝食、総合的にコストパフォーマンスは高い。空港からはすこし距離があるものの、モール等からは近く、立地も良好。

8/10 Good

Trisna, muara enim

7 Jan 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel

Hotel yang bersih, makanan yang enak dan staf yang ramah.

Response from Ayub Zalinai on 24 May 2016

Dear Trisna, Salam Hangat dari BATIQA Hotel Palembang.... Terima kasih atas kunjungan Anda ke BATIQA Hotel Palembang. Merupakan kebanggaan bagi kami dapat melayani Anda dengan baik. Kenyamanan Anda merupakan prioritas bagi kami. Kami menungggu kedatangan Anda selanjutnya di BATIQA Hotel Palembang dan unit BATIQA Hotel lain nya di Jababeka, Cirebon, Karawang, Pekanbaru dan Lampung (segera dibuka). Hormat Saya, Ayub Zailani General Manager