Hotel Keluarga di Palma de Mallorca

"I had a good stay at this hotel, which has an excellent location close to Born, all the shops, art galleries, and is very easy to walk all around Palma from. The lobby area is very small and the entrance way to the lifts is rather small and cramped, so can get crowded with people coming down the stairs or out of the lifts/people waiting for the lifts. The views of the cathedral and city from the rooftop bar are nice. The room was fine and very clean. There was noise however, especially from the...

"The location is good, close to bus lines to the centre of the city. All the staff are super friendly and helpful, and the place is impeccable. However, not all amenities are as advertised, as the Hotel is not completely finished. The pool, the cafeteria and gym etc. are still under construction."

"Great hotel, close to the beach, plenty of places to eat nearby. The staff was very helpful and the facilities were very well maintained."

"Lovely hotel, just up the hill from the port / marina. It’s small, cost and boutique and the staff are great. Rooms are clean, modern and today. Lovely breakfast and great choice. I d have marked it as 5 stars apart from three things: internet was patchy, I wasn’t offered a room upgrade for being Expedia platinum and the ‘free’ excursion we were meant to get had to be collected from a different hotel, 45 mins away. Apart from that, lovely stay."

"The location was great - proximity to Palma, bus line, beach - but not what I would consider a 5 star hotel. Service was lacking and a bit disappointing; for example the airline lost our luggage and I asked for a brush to be delivered to our room, and it never was despite 2 calls. One morning we scheduled room service for a time indicated on their ordering card (10 am - 10:15 am); it arrived at 10:40 am after a phone call. The experience contrasts with other 5 star hotels where the service is...

"Friendly hospitable staff, lovely clean and spacious room, fabulous value for money. "