"We have just returned from a 4 day at Shangri La Jakarta - we were and are increfi lg happy with our stay.
I need to provide feedback on several staff - Katani and Eri in the breakfast buffet were truly exceptional at their job. It show that they love what they do - alw as ys a smile, great conversation useful tips for our stay and sincere attention to personal detail. These two ladies are worth coming back - just for them!
The other is Harry at tge Concierge desk - unendingly helpful, organised things for us without hesitation, concern or delay. He is another truly valuable asset to thix facility.
Overall a ll of the staff went above and beyond to make us feel welcome and special.
The food at each of the restaurants were of a very high standard both in terms ofpresentation and flavours.
Our room on the 16th floor was clean and well presented with linen changes and a turn down service.
We would happily to Shangri La and I lookforward to visiting again"
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