Search Hotels Near Parco di Villa Durazzo Pallavicini, Genoa

"Check in with Gabriel was excellent but when transferred to Savoia the woman checking us in was negative and told me that Gabriel did not tell us we had free breakfast which he did and we did after going rounds with her and her calling others to protect her charging for breakfast. Not a good start at a 5 star property."

"Breakfast is amazing! Staff was great. Andre at the front desk was very helpful with recommendations and booking dinner reservations. We were a family of 8 with 3 rooms. The hotel is in a great location to shops, dining and transportation. Highly recommend staying here. "

"The room was clean, staff was excellent and location from the Airport very convenient."

"Very convenient to everything. Especially the port if ypu are leaving on a cruise ship."

"The receptionist made a point of emphasising we had room air conditioning & mini bar drinks included in the in-room fridge. Neither the air conditioning or fridge were working - which having checked in at 9pm, we didn’t notice. When we reported this the next morning when checking out - the receptionist checked her vompu& simply said “it wasn’t switched on” by them … no apology, no accountability! "

"As a solo female, I didn’t feel particularly safe as when I arrived I gained access with a qr code and my room key was just left on the side with someone else’s. There is also no deadbolt on the door and when the taxi driver told me not to go out at night, it wasn’t great. The room itself was compact but fine. Shower was nice, good pressure. Comfortable bed. Basic but nice breakfast. "

"The property is immaculately clean. The property has an amazing view of the harbor. The host is very accommodating and very helpful. The property is very close to a lot of tourist attractions."

"Great location, friendly and helpful staff, and clean and comfortable bedroom (ask for one on back of building for less noise). The only minor complaint is a mold stain in the shower, which should be removed."

"I was very disappointed with my stay at this hotel. There was hardly any staff available, and no one was there to assist us properly. We even had to carry all our luggage upstairs ourselves, as there was no staff to help. The room was extremely dirty — especially the floor. It was so unclean that I had to ask for slippers just to be able to walk inside the room. Instead of bringing them to my room, I was told to go down to the reception and collect them myself. This is not the level of service I expect from a hotel of this standard. Very disappointing experience overall."