The general condition of the hotel appears to indicate that it has a high occupancy rate, yet the maintenance does not keep up with the wear and tear on the rooms and the common areas. On the 4th floor paint flakes are seen on the carpet as a result of an ongoing water infiltration issue above.
The friction fit connector on the hose running to the shower head in 436 would detach from the head by itself while showering. Despite being told that it would be fixed each day they eventually moved me to 435... A room where half the shower door was missing.
The beds are comfortable, and the rooms are tidy, despite the poor maintenance. The breakfast is excellent, and the bar is comfortable.
The restaurant menu is uninspired and designed to offer a short selection of fare to a broad pallet. The food served is passable, with a couple exceptions. On the assiette de charcuterie the bottom side of the jambon de Bayonne had rancid fat which was starting to mold. And, the tartare should be avoided (trust me, the following 24 hours may not be pleasant).
Front desk staff are polite and helpful. Despite trying to charge a higher rate than agreed with hotels.com, but when they were confronted with the disparity they adjusted it. Same for the included breakfast which they tried to charge for.