Reception

Reviews of Sheraton Paris Charles de Gaulle Airport Hotel

4 out of 5
Sheraton Paris Charles de Gaulle Airport Hotel
Aerogare 2 Boite Postale 35051, Tremblay-en-France, Seine-Saint-Denis

Reviews

8.4

Very good

Rating 10 - Excellent. 743 out of 1413 reviews" "
Rating 8 - Good. 352 out of 1413 reviews" "
Rating 6 - Okay. 157 out of 1413 reviews" "
Rating 4 - Poor. 84 out of 1413 reviews" "
Rating 2 - Terrible. 77 out of 1413 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Business traveller
Disliked: Property conditions & facilities
The CDG Sheraton is a convenient stopover for a long lay over. The counter staff were friendly, helpful and courteous. The restaurants were expensive but offered a wide selection of food. Their staff were also friendly, though not overly attentive at times at least in the bar. I downgraded the rating because the so called deluxe king room was in rather worn repair. The seat was cracked, there were scuff marks on the wall, some sockets did not work and all the outlets were poorly seated. The security locks old holes were clearly evident which did not inspire confidence. When I arrived there was no tea or coffee in the service area of the room and no water to be seen. One warm bottled Evian was in the refrigerator but nothing else. In the bathroom there was one box of face soap and the grab rail for the bath was loose. The metal of the toilet roll holders was stained and when lying in the bath you could see the underside of the sink. The bed was comfortable but many of the light fittings were loose or bent. Ones positive was that the room was quiet and that was reassuring. Had this been a $70 dollar a night hotel I would have been less surprised, but to pay over $200 for a room that was less cared for than some I have stayed in for less than a third of that price was disappointing to say the least. I will not stay there on my next layover.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a relaxing night and this hotel gave me that. Thank you.
Stayed 1 night in May 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consierge was extremely helpful! Very comfortable bed!
Stayed 1 night in May 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, short walk from Easyjet and short walk to Air France. Signage not great for busy airport...
Stayed 1 night in May 2024

10/10 Excellent

William, Fountain Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to spend one night before a flight this is absolutely the way to do it! So easy!
Stayed 1 night in May 2024

8/10 Good

Bruce

Travelled with partner
Best location possible and restaurant was surprisingly good. Large, quiet room, great bathroom, carpet could use some cleaning
Stayed 1 night in May 2024

10/10 Excellent

PENG, Walnut

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quite and clean hotel, most convinence for early departure flights
Stayed 1 night in May 2024

8/10 Good

Gonzalo, Bonita Springs

Liked: Cleanliness, amenities, property conditions & facilities
Staff took a long time to check me in even though there were 6 people behind the reception, they were just talking to each other and had no customers, me and the man behind me talked about that, maybe a little more sensitive about people wanting to check in as soon as we can as we all have a lot of things to do
Stayed 1 night in May 2024

8/10 Good

Hanan, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was very convenient for our stay with direct access to train and terminal, the hotel was clean and staff were professional but the inside rooms are very outdated and it needs a renovation for Carpet and furniture.
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Amenities, property conditions & facilities
Right at the airport! No need to get a cab or shuttle to get to the plane or the train - just walk
Stayed 1 night in May 2024

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the check in was terrific. Staff at the restaurant was just ok
Stayed 1 night in Apr 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the airport Terminal 2
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent location, clean, friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the whole, really liked the hotel and its extremely convenient location at CDG. Enjoyed the comfortable and quiet room. The staff were all very friendly and helpful, especially Amine, who was very solicitous of our needs. Some minor issues were the following: finding crumbs on the sofa, inability to figure out how to use the tub shower, and lack of shower gel in the shower. In the end, I was very pleased and would highly recommend this hotel to other travelers who want the convenience of staying at CDG.
Stayed 1 night in Apr 2024

4/10 Poor

Ben Yosef

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is old and it shows. The main problem is the price — so expensive and do not worth it. Only if there is no other option
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
A really cush experience. Will return!
Stayed 1 night in Apr 2024

2/10 Terrible

Richard

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
For a 350€ Sheraton the room was run down and there was no minibar.
Stayed 1 night in Apr 2024

10/10 Excellent

David, Miami

Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kfir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good solution for night over in CDG airport
Stayed 1 night in Apr 2024

10/10 Excellent

Ange

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. Great location for our travel needs
Stayed 2 nights in Apr 2024

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Stayed 1 night in Apr 2024

10/10 Excellent

Jon, Fircrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff exceptional, absolute best! Hotel at terminal 2, makes travel a great experience. Train also goes from airport to Paris and beyond, very nice bar, restaurant in hotel, I would like to emphasize staff friendliest I have ever encountered!
Stayed 1 night in Apr 2024

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a stay when you have a flight to catch. Right inside the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Apr 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024

4/10 Poor

Audrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms are extremely dated and need to be renovated. The price paid is not worth the property. The only reason we stayed is due to a flight layover. There are water mark stains on the bathroom countertops which makes it look like the room hasn’t been cleaned. Also, this is the only hotel I have ever been to where the shower mat towel is laid on the floor in front of the shower. I actually thought that housecleaning forgot to clean up the bath mat from the previous people but apparently this is how they do it at the hotel. So wierd.
Stayed 1 night in Apr 2024

10/10 Excellent

Martina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and a convenient location for my early flight the next day. All staff were so helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being literally at the airport in Terminal 2 there was absolutely no airline noise. Great for sleeping and easy to access morning flights
Stayed 1 night in Apr 2024

10/10 Excellent

ivan

Travelled with family
Very good
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Business traveller
Liked: Property conditions & facilities
Convenience.
Stayed 1 night in Apr 2024

6/10 Okay

Mary Anne

Seemed a little dated. However, perfect location For flying in and then catching train in morning.
Stayed 1 night in Mar 2024

2/10 Terrible

julie, San Diego

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed there twice: the 22nd of March and the 31st of March. BOTH nights the charge on my credit card was way more than my reservation. Both are in dispute with my cc company. We traveled the world constantly- and have NEVER encountered this scenario!
Stayed 1 night in Mar 2024

2/10 Terrible

Gary

Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Stayed 1 night in Apr 2024

8/10 Good

Joanne, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found your restaurants very pricey!
Stayed 1 night in Mar 2024

10/10 Excellent

Jon, Fircrest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

julie, San Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After an overnight flight from New York, my husband was quite ill and was badly in need of a bed. The hotel staff - because we did arrive at noon - insisted there was ‘nothing available in our category until 2pm) and so we had no option but to pay an additional 75 euros for a Club Room. Hard to believe they couldn’t have accommodated us. Additionally, we were overcharged by $240 USD upon check out.
Stayed 1 night in Mar 2024

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Everything was good!
Stayed 1 night in Mar 2024

10/10 Excellent

donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

ASHRAF

Stayed 1 night in Mar 2024

10/10 Excellent

Mario

OK
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Stayed 1 night in Mar 2024

8/10 Good

Jeff, San Francisco

Liked: Cleanliness, property conditions & facilities
I have stayed here many times and like the convenience of being in the airport terminal itself. But I had two problems during this stay; 1: I arrived at about 8 PM and there was a long line to check in, even for Bonvoy Gold. 2: My room had a strong cigarette smell. If I wasn't so tired, I would have changed rooms.
Stayed 1 night in Mar 2024

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service
It is very conveniently located at terminal 2. The rooms are not great and the special club is rather scant, but being at the airport makes those 1 days layovers much less stressful. The breakfast is great if one has time to participate.
Stayed 1 night in Mar 2024

10/10 Excellent

decio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport in perfect location
Stayed 1 night in Mar 2024