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The entire staff were so friendly and helpful. Went above and beyond to ensure our vacation was memorable. Thank you !!!
Paola
Stayed 3 nights in May 2023
Response from Elodie George, Sales & Marketing Manager on 15 Jun 2023
Dear Paola,We thank you for taking the time to let a review.We are delighted to know that you enjoyed your stay with us and we hope having the pleasure to welcoming you back at the hotel.Best regards from Paris,
10/10 Excellent
Armin
Travelled with family, Travelled with family and small children
Dear Sir/Madam,
We thank you for your feedback and we hope you had pleasant stay in Paris.
Wishing you all th best for 2020 !
Sincerely
Remy Basson
Deputy Director
Dear Guest,
We thank you for your positive feedback and we take this opportunity to wish you all the best for 2020 !
Very best regards from Paris.
Remy Basson
Deputy Director
This hotel is clearly not a five star property. The condition of the room was at best a four-star by European standards. The furniture is worn down and DIRTY. The headboard for the bed was ripped. They assured me that they would switch it out but they did not. Room needs new carpet and touch ups. They have completely misrepresented the size of the room. They have added the square footage in the balcony to the actual room size. There was insufficient closet space. They used a TV cabinet for a closet. About 18” on each side to hang clothes. One side was for short items (dress shirts) and the other for long items (costs, dresses). The location was great. I have stayed at Hotel Montaigne and Hotel Matignon Paris in the same neighborhood multiple times and have been very happy. Those are truly boutique five star hotels.
Bonjoury
Stayed 4 nights in Nov 2019
Response from Remy Basson on 29 Nov 2019
Dear Madam,
We thank you for your feedback and as already advised, we do disagree with the points you have raised.
We would like once again to point out that :
> you booked our entry category, the standard room category of 31sqm, the room she stayed in is clearly above this size.
> You were shown 2 other rooms (both of them quite above 31 sqm) but you did refuse to move in any of those.
> The closet space in the room you have occupied is easily comparable to what you can find in any other equivalent 5-star property in the area
> Your remarks on the hotel reflect your sole opinion, which is actually quite opposite to the huge majority of (positive) online reviews on our property
Please be assured that we do regret not to have been able to meet your expectations.
Sincerely
Remy Basson
Deputy Director
Dear Guest,
We thank you for your feedback and we hope you had a pleasant stay in Paris.
Wishing you all the best for the festive season !
Sincerely
Remy Basson
Deputy Director
8/10 Good
Verified traveller
12 Nov 2019
Verified traveller
Stayed 4 nights in Oct 2019
Response from Remy Basson on 13 Nov 2019
Dear Sir/Madam,
We thank you for taking the time to share your experience and we trust you had a pleasant stay in Paris.
Best regards.
Remy Basson
Deputy Director
An elegant older, but refurbished hotel. Wonderful breakfast and attentive staff.
Howard
Stayed 3 nights in Nov 2019
Response from Remy Basson on 7 Nov 2019
Dear Sir,
On behalf of my colleagues, I thank you very much for your kind comments, which have been much appreciated.
We are delighted to hear that you enjoyed the hotel atmosphere.
Best regards from Paris !
Remy Basson
Deputy Director
Excellent location, great and very helpful staff , and specious very clean rooms. Highly recommended when in Paris
S
Stayed 3 nights in Oct 2019
Response from Remy Basson on 6 Nov 2019
Dear Guest,
I thank you for taking the time to review La Tremoille and I wish to let you know that your kind comments have been much appreciated by my colleagues.
Your recommendation is the best possible reward for us.
Thanks again and best regards from Paris !
Remy Basson
Deputy Director
We particularly liked the location, and the exceptional professionalism displayed by all staff.
Verified traveller
Stayed 5 nights in Sep 2019
Response from Remy Basson on 19 Sep 2019
Dear Sir/Madam,
Many thanks for your kind feedback.
We are pleased to hear that you enjoyed our privileged location but as you can imagine, we are even more sensitive to the fact that you enjoyed the service received.
Please be assured that your comments regarding the staff have been highly appreciated by my colleagues.
Best regards from Paris !
Remy Basson
Deputy Director
6/10 Okay
Almuhannad
10 Sep 2019
Liked: Cleanliness, room comfort
While the hotel location, cleanliness and comfort were very good, however it is not a 5 stars hotel by any chance. For $ 400 a night, I have expected a much more money worth luxury. It’s way overpriced.
Almuhannad
Stayed 7 nights in Sep 2019
Response from Remy Basson on 11 Sep 2019
Dear Sir,
We thank you for your feedback and we obviously truly regret that our property did not entirely meet your expectations.
In terms of pricing, may we mention that we are very often quoted as "good value for money" in a neighbourhood which is indeed the most expensive in Paris (the Triangle d'Or).
We thank you for still highlighting the location, cleanliness and comfort of the hotel.
Sincerely
Remy Basson
Deputy Director
A charming, smaller hotel on a quiet street. Close to some great sites. Breakfast (complimentary) was wonderful.
Verified traveller
Stayed 3 nights in Jul 2019
Response from Elodie George - Sales Department on 30 Jul 2019
Dear Sir/Madam, We thank you for taking the time to share your experience online. Your comments about the hotel location and the quality of our breakfast is very much appreciated. Best regards from Paris.
Great staff, the concierge and the entire group work together to really make our trip special. Super location. Great breakfast
Verified traveller
Stayed 4 nights in Jul 2019
Response from Elodie George - Sales Department on 30 Jul 2019
Dear Sir/Madam, We are pleased to know that you appreciated your stay with us ! Your feedback regarding the staff, the location and the breakfast have been shared to all the team ! With warm regards.
Response from Elodie George - Sales Department on 30 Jul 2019
Dear Sir, We thank you very much for your positive feedback and we hope having the pleasure to welcoming you back at La Trémoille ! Best regards from Paris.
Great staff, people at front desk, concierge and doorman really made us feel welcome, and went beyond expectations to make things special.
Super location, great breakfast, nice rooms.
Verified traveller
Stayed 1 night in Jul 2019
Response from Marie - Sales & Marketing Manager on 26 Jul 2019
What a beautiful feedback !
Thank you very much for taking the time to post this positive comment and kind words we will share with the team. We hope we will have the pleasure of welcoming you back soon.
Excellent location, staff and service was excellent. Rooms were good size as well
Robert
Stayed 6 nights in Jul 2019
Response from Remy Basson on 22 Jul 2019
Dear Sir,
We thank you for reviewing La Tremoille and we are delighted to hear that you had a pleasant experience.
Top location and size of rooms are indeed quoted very often and we thank you for pointing out as well the staff and the quality of service received.
Thanks again for your kind comments !
Sincerely.
Remy Basson
Deputy Director
Dear Sir/Madam,
We thank you for your positive feedback and we hope we may have the pleasure of welcoming you back in the future.
Sincerely
Remy Basson
Deputy Director
Dear Madam,
We thank you for you positive feedback, it is a real pleasure for us to know that you enjoyed your stay with us.
On behalf of all my colleagues, I thank you for taking the time to share your experience.
Sincerely
Remy Basson
Deputy Director
Dear Sir/Madam,
Many, many thanks for your positive feedback !
Please be assured that this is much appreciated by all the team.
Best regards.
Remy Basson
Deputy Director
Situated near attractions
Staff were very welcoming and helpful
Loved having my bed turned down each night!
Verified traveller
Stayed 3 nights in Jul 2019
Response from Remy Basson on 10 Jul 2019
Dear Sir/Madam,
We thank you for your positive feedback and we are of course glad to know that you enjoyed your stay with us !
Your very kind comments regarding the staff and the service received have been particularly appreciated !
We hope to see you back in Paris in the future.
Sincerely
Remy Basson
Deputy Director
Dear Sir / Madam,
We thank you very much for your positive feedback.
You can be assured that this has been much appreciated by all the team.
Best regards from Paris !
Remy Basson
Deputy Director
8/10 Good
Verified traveller
Travelled with partner
24 Jun 2019
Liked: Cleanliness, staff & service
Central location, Parisian charm at a better lriace thab surrounding hotels
Verified traveller
Stayed 2 nights in Jun 2019
Response from Remy Basson on 1 Jul 2019
Dear Sir / Madam,
We thank you for your kind fedback and for taking the time to share your experience.
Best regards from Paris !
Remy Basson
Deputy Director
6/10 Okay
ken
17 Jun 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff - 4.5 stars. Hotel itself - 3.5 stars
Staff was very professional. Breakfast had a small selection and was a bit pricy but for what they, the quality was good. The decor is mid century and classy but dated and we found the rooms to be a bit small for our liking. Not a fan of the toilet and bathtub being in the same room. The hotel has character and a boutique feel but I don’t think I would stay there again.
ken
Stayed 1 night in Jun 2019
Response from Remy Basson on 18 Jun 2019
Dear Sir,
We thank you for your feedback and we are sorry to hear that your were notentirely satisfied with your stay at La Tremoille.
Your remarks have been shared with our head of departments and your positive comments regarding the service received have been shared with the teams.
Sincerely
Remy Basson
Deputy Director
10/10 Excellent
Verified traveller
15 Jun 2019
Verified traveller
Stayed 9 nights in Jun 2019
Response from Remy Basson on 10 Jul 2019
Dear Sir/ Madam,
We thak you very much for your positive feedback.
All the team certainly appreciates it !
Best regards from Paris.
Remy Basson
Deputy Director
Dear Sir / Madam,
We thank you for kind comments and are glad to hear that you enjoyed your stay at La Tremoille.
We hope we may have the pleasure of welcoming you back in Paris in the future.
Sincerely
Remy Basson
Deputy Director
Dear Sir / Madam,
We thank you very much for your positive feedback !
This is truly the best possible encouragement for all the team.
Best regards from Paris.
Remy Basson
Deputy Director
8/10 Good
Verified traveller
Travelled with group
9 Jun 2019
Liked: Cleanliness, staff & service
My room was lovely and larger than I’d expected. The lobby and lounge area was underwhelming and could be improved.
Verified traveller
Stayed 3 nights in May 2019
Response from Remy Basson on 9 Jun 2019
Dear Sir / Madam,
We thank you for reviewing La Tremoille and we are pleased to know that you had overall a pleasant experience.
Very best regards from Paris.
Remy Basson
Deputy Director
Staff very warm, friendly and attentive to all needs.
Verified traveller
Stayed 3 nights in May 2019
Response from Remy Basson on 5 Jun 2019
Dear Sir/Madam,
As you can imagine, positive comments are always much appreciated and we are especially sensitive to them when they refer to "warm and friendly" service.
On behalf of my colleagues, I thank you very much for taking the time to share your experience.
Sincerely
Remy Basson
Deputy Director
10/10 Excellent
Verified traveller
4 Jun 2019
Verified traveller
Stayed 4 nights in May 2019
Response from Remy Basson on 17 Jun 2019
Dear Sir / Madam,
Many thanks for your positive feedback we do appreciate it !
Best regards from Paris.
Remy Basson
Deputy Director
We came over to Paris for a long weekend/wedding. The staff and concierge were very helpful and gave us great advice and recommendations. The front desk manager showed us multiple room options and my wife picked a room which we really liked which had a view of the street and two windows with balconies and flowers - daily breakfast was awesome - overall we highly recommend! :)
Russell
Stayed 6 nights in May 2019
Response from Remy Basson on 5 Jun 2019
Dear Sir,
We wish to thank you for your very kind comments, which have been shared with all departments.
The staff has been very sensitive to your positive words regarding the service received.
We thank you for taking the time to share your experience and we hope we may have the pleasure of welcoming you back in the future.
Very best regards from all the team.
Remy Basson
Deputy Director
Good location; very friendly, helpful and nice people; great breakfast included; some issues with room temperature and water pressure, but staff was eager to try to solve issues.
Verified traveller
Stayed 4 nights in May 2019
Response from Remy Basson on 22 May 2019
Dear Sir/Madam,
We thank you for your kind comments and we are glad to hear that you had overall a pleasant stay with us, despite a few technical issues.
Please be assured that your positive comments regarding the staff have been much appreciated by mmy colleagues.
Best regards from Paris
Remy Basson
Deputy Director
8/10 Good
Verified traveller
Travelled with partner
20 May 2019
Liked: Staff & service, amenities
carpets and paint are old and not clean
great location
Verified traveller
Stayed 1 night in May 2019
Response from Marie Charbonnier on 21 May 2019
Dear Sir/Madam,
We thank you for your feedback.
Your remarks have been duly noted and shared with management.
We trust you had a pleasant stay in Paris.
Sincerely
Marie Charbonnier
Sales & Marketing Manager
Loved the door man, friendly faces, breakfast service delicious. Staff was so courteous and caring.
Kayleigh
Stayed 4 nights in May 2019
Response from Remy Basson on 16 May 2019
Dear Kayleigh,
We are not only very happy to know that you enjoyed your stay at the hotel, we are especially very pleased to learn that the service received was part of your satisfaction.
Please be assured that the staff is always very sentive to such comments ! Thanks for sharing your experience.
Best regards
Remy Basson
Deputy Director
My wife and I stayed at the Hotel de la Tremoille for a 7-day Paris vacation. I had stayed at this hotel several times in the past, but prior to their closure for renovation some years back. This was the first stay for pleasure vs for a business trip. EVERY single aspect of our stay was first-rate. The staff at Front Desk and Concierge were extremely helpful, consistently pleasant to speak with, and went out of their way to maximize the enjoyment of our stay. I would recommend this hotel without exception.
Alan
Stayed 7 nights in Apr 2019
Response from Elodie George on 10 May 2019
Dear Guest, We thank you very much for your feedback and we are obviously delighted to hear that you had a pleasant stay with us ! We hope we may have the chance of welcoming you back at La Trémoille. Best regards from Paris. Elodie George, Sales Department
From when we arrived the staff and services started and everyone was so formal and so polite that we could not have expected anything less. After the 5 days we left with the sense that we will be coming back. Breakfast that was included was delicious and the location is 5 stars.
Hector
Stayed 4 nights in Apr 2019
Response from Remy Basson on 2 May 2019
Dear Sir,
Your very kind comments just made the entire team's day !
We are ofc ourse always sensitive to positive remarks from guests and it is even more the case when those specifically concern the service received.
We thank you for sharing your experience and we indeed hope we may have the pleasure of welcoming you back in the future !
Very best regards.
Remy Basson
Deputy Director
8/10 Good
Verified traveller
24 Apr 2019
Liked: Cleanliness, staff & service, amenities
Good location, nice hotel, very friendly staff, good breakfast. Our big problem was AC is for whole building and is not active until mid May. Temp hit 80F in mid April, warmer than that in our room.
Verified traveller
Stayed 5 nights in Apr 2019
Response from Remy Basson on 30 Apr 2019
Dear Sir,
We thank you for your feedback and we do apologize for your insatisfaction regarding AC. We trust you still enjoyed your stay with us and we thank you for your positive comments regarding the staff.
Sincerely
Remy Basson
Deputy Director
Excellent. We can’t say enough about how much we enjoyed our stay at La Tremoille. From the luxurious and clean rooms to the warm and professional staff to the excellent food, it was truly a perfect stay.
Charles
Stayed 8 nights in Apr 2019
Response from Remy Basson on 19 Apr 2019
Dear Sir,
Your kind comments just made our day !
Receiving such a feedback is the best possible encouragment for alll our team.
We are delighted to know that you enjoyed your stay with us and we hope we will have the pleasure of welcoming you back in Paris someday.
Best regards
Remy Basson
Deputy Director
Dear Sir,
We thank you for your kind feedback and we are delighted to know that you enjoyed your stay at La Tremoille.
Very best regards from Paris !
Remy Basson
Deputy Director
Dear Julie,
We thank you very much for your positive feedback, this is highly appreciated by all the team !
We hope we may have the pleasure of welcoming you back in the future.
Very best regards.
Remy Basson
Deputy Director
10/10 Excellent
Verified traveller
6 Mar 2019
Verified traveller
Stayed 4 nights in Feb 2019
Response from Remy Basson on 2 Apr 2019
Dear Guest,
Many thanks for your positive feedback !
We hope we may have the pleasure of welcoming you back in the future.
Sincerely
Remy Basson
Deputy Director
10/10 Excellent
Verified traveller
6 Mar 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 4 nights in Feb 2019
Response from Remy Basson on 2 Apr 2019
Dear Guest,
We thank you very much for your positive feedback, this is much appreciated by all the staff.
Very best regards from Paris !
Sincerely
Remy Basson
Deputy Director
10/10 Excellent
Verified traveller
11 Feb 2019
Verified traveller
Stayed 4 nights in Feb 2019
Response from Remy Basson on 29 Apr 2019
Dear Guest,
We are delighted to hear that you enjoyed your stay at La Tremoille !
Very best regards from Paris.
Sincerely
Remy Basson
Deputy Director
10/10 Excellent
Verified traveller
7 Feb 2019
Verified traveller
Stayed 4 nights in Feb 2019
Response from Remy Basson on 1 Apr 2019
Dear Guest,
On behalf of the team, I thank you for taking the time to review our property.
Very best regards from Paris.
Sincerely
Remy Basson
Deputy Director
8/10 Good
Verified traveller
3 Jan 2019
Verified traveller
Stayed 3 nights in Dec 2018
Response from Remy Basson on 3 Jan 2019
Dear Sir/Madam,
We thank you for taking the time to rate our property and we trust you had pleasant stay in Paris.
We take this opportunity to wish you all the best for 2019 !
Sincerely
Remy Basson
Dear Sir/Madam,
We thank you very much for your positive feedback and we are of course delighted to know that you enjoyed your stay at La Tremoille.
Wishing you all the best for 2019 !
Sincerely
Remy Basson
Deputy Director
Room was extremely warm -- during winter. We needed to open the window to try to cool the room down.
Verified traveller
Stayed 2 nights in Dec 2018
Response from Remy Basson on 4 Jan 2019
Dear Sir,
We thank you for your feedback and we obviously wish to apologize for the temperature issue you encounted in your room. We hope you still enjoyed your stay in Paris during the festive season.
Sincerely
Remy Basson
Deputy Director
8/10 Good
Verified traveller
12 Dec 2018
Liked: Cleanliness, staff & service, room comfort
Comfortable and friendly hotel
Good place to stay for business with friendly and knowledgeable staff, good breakfast. Slightly old school rooms which could do with a facelift. The gym is awful though, very demoralising.
Verified traveller
Stayed 3 nights in Dec 2018
Response from Remy Basson on 13 Dec 2018
Dear Sir/Madam,
We thank you very much for your comments as this always helps to seek for improvments, they have obviously been shared with the teams and heads of department.
We are glad to know that you enjoyed your stay at la Tremoille and we thank you for highlighting the "friendly and knowledgeable staff".
Best regards from Paris !
Remy Basson
Deputy Director