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Reviews of Hôtel Palais De Chaillot

3 out of 5
Hôtel Palais De Chaillot
35 Avenue Raymond Poincaré, Paris, Ile de France

Reviews

9.0

Wonderful

Rating 10 - Excellent. 305 out of 487 reviews" "
Rating 8 - Good. 132 out of 487 reviews" "
Rating 6 - Okay. 34 out of 487 reviews" "
Rating 4 - Poor. 10 out of 487 reviews" "
Rating 2 - Terrible. 6 out of 487 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michelle Myhanh

Travelled with family
Liked: Cleanliness
The hotel is very close to metro and Eiffel Tower.and yet it’s on the quiet street, comfy bed and good size bath tub
Stayed 4 nights in Apr 2024
Response from Reception Desk on 30 Apr 2024
Hi, many thanks for your review, we appreciated that you had a great stay with us :) Hope to see you soon again, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was exceptional. Very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Charlotte on 27 Apr 2024
Hi Vicki, many thanks for your lovely review! :) Take care, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was soooo nice!!! We had most experience with the amazing Charlotte!!! So lucky we had Charkottes assistance. This hotel is quaint and near so many good restaurants. Amazois!
Stayed 4 nights in Apr 2024
Response from Charlotte on 27 Apr 2024
Hi Deb! Hope you had a nice trip back! Many thanks for your tender review! It makes me and my colleagues glad and proud of our job and assistance :)) You are always welcome among us! Take care, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente me encantó, muy buena ubicación y el personal muy amable. Lo súper recomiendo
Stayed 3 nights in Apr 2024
Response from Charlotte on 24 Apr 2024
Hi Jonathan!! Thank you for your stay among us! You are always welcome back!! Take care, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay there. Adele ( the man at the front desk) and the other gentleman at night were both SO friendly, helpful, and welcoming! Camille was very quick to respond to my questions when I messaged. Great location, clean, and would highly recommend!
Stayed 3 nights in Apr 2024
Response from Reception Desk on 30 Apr 2024
Hello Jessica, many thanks for your review! The whole staff is glad to here this kind of comments! You are always welcome in Paris, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay for five nights, everyone was very friendly and helpful there!
Stayed 6 nights in Apr 2024
Response from Charlotte on 21 Apr 2024
Hi Lisa! What a lovely review! We all appreciate it :) Have a good day, take care! Hotel Palais de Chaillot

10/10 Excellent

Lisa A Kimball or Adam J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 6 nights in Apr 2024
Response from Charlotte on 21 Apr 2024
Hi, thank you so much for your comment! Best regards, Hotel Palais de Chaillot

10/10 Excellent

Djenie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG where do I start, words cannot describe how satisfying our stay was. THE ENTIRE STAFF was delightful.Thank you so much to the staff Charlotte,ADEL, RONiDUL, Namadou, ALEXANDER and karium ! The hotel was near everything. Cafes , metro, pharmacy, restaurants The Eiffel Tower , grocery stores. I can’t wait to visit again. I miss the staff already ( sad face). Thank you thank you thank you !!!
Stayed 6 nights in Apr 2024
Response from Reception Desk on 30 Apr 2024
Hi Djenie, what a wonderful review you left us !! It is completely rewarding for us !! It was a real pleasure to have you among us in our beautiful city, note that you are always welcome here ! Take care, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just wonderful. We had the best stay and the staff are just the best. Adel and Charlotte are very helpful, courteous and so friendly. We can only say they are the best. Not to forget Alexander also 🤗 Thanks to the three of you for making our stay such an enjoyable experience.
Stayed 4 nights in Apr 2024
Response from Charlotte on 15 Apr 2024
Hi Robert, many thanks for your note and such a lovely review! We all appreciate and its makes us proud of the service we provide :) Hope to see you soon, you are always welcome! Have a safe flight, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Charlotte on 15 Apr 2024
Hello Elsa, thank you for your note ! Take care, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay, the hotel was in a great location easily accessible and we particularly enjoyed our chats with Adele .
Stayed 2 nights in Apr 2024
Response from Charlotte on 14 Apr 2024
Hi Jose, many thanks for your feedback and impression! We are always welcome! Best regards, Hotel Palais de Chaillot

10/10 Excellent

Brent Philip

Liked: Staff & service, amenities, property conditions & facilities
Short walk to the Eiffel Tower, but room was small, NO A/C. We were told by the receptionist to open the french doors to get cool air, but it rained and soaked carpet.
Stayed 6 nights in Apr 2024
Response from Charlotte on 15 Apr 2024
Hello Brent Philip, many thanks for your review! Actually hotels generally have a reversible heating/air conditioning system but valid for all rooms at the same time, we feel sorry that the days of your stay were somewhat unsuitable for the heating function. Take care :) Kind regards, Charlotte

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Charlotte on 27 Apr 2024
Hi Kenneth thank you for your note :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Sinead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very lovely, room was clean and beautifuly decorated.
Stayed 2 nights in Mar 2024
Response from Charlotte on 2 Apr 2024
Hi Sinead, thank you for your comment, we appreciated a lot :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Iman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the look of the hotel and the room! I was checked in by Adel, who was so lovely, as were the other front desk attendants. My room was clean upon arrival and the one time the staff came into clean my room during my stay, they organized my things with care. An added bonus was the location’s proximity to the Eiffel Tower and the Trocadéro metro station, which was free to ride. If there are rooms available the next time I’m in Paris, I will definitely be staying here again!
Stayed 4 nights in Mar 2024
Response from Charlotte on 31 Mar 2024
Hi Iman, many thanks for your lovely feedback! Hope to see you again, soon :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Gemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel were absolutely fantastic, very friendly and helpful. Room was modern, clean and in the perfect location. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Charlotte on 31 Mar 2024
Hi Gemma, many thanks for your lovely feedback, we longing to see you again in our beautiful city :) Best regards, Hotel Palais de Chaillot staff

6/10 Okay

Olufunke

The WiFi is as good as them not having wifi…smh
Stayed 2 nights in Mar 2024
Response from Camille on 4 Apr 2024
Problem has been solved, thanks a lot for your feedback :)

10/10 Excellent

alba r

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Charlotte on 25 Mar 2024
Hi Alba, Many thanks for your rating ! Hotel Palais de Chaillot

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and literally around the corner from the Eiffel Tower. Breakfast is nice. Room clean and comfy. I loved it!!
Stayed 2 nights in Mar 2024
Response from Charlotte on 25 Mar 2024
Hello Stacy, glad to hear you having a lovely stay with us! You are always welcome back. Best regards, Hotel Palais de Chaillot

10/10 Excellent

Faouzi Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My with and I were pleasantly surprised with this hotel considering the price point. The staff was friendly and accommodating, the location is great, less than 15 minutes from the Eiffel Tower and Arc De Triomphe by foot. I opted for the breakfast option at the time of booking and it saved us quite a bit, I strongly recommend opting for it when booking.
Stayed 4 nights in Mar 2024
Response from Charlotte on 18 Mar 2024
Hello, many thanks for your rating and lovely review! Looking forward to see you again for your next stay in Paris :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Shiu

Liked: Cleanliness, staff & service
Receptionist are helpful, locations is convenient to see Eiffel Tower, very save surroundings
Stayed 9 nights in Mar 2024
Response from Charlotte on 18 Mar 2024
Hello Shiu, many thanks for your rating and sweet review :) Looking forward you to welcome again soon! Best regards, Hotel Palais de Chaillot

10/10 Excellent

Mia Oanh

Stayed 1 night in Mar 2024
Response from Charlotte on 8 Apr 2024
Hello, many thanks for your feedback :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Chase A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Charlotte on 17 Mar 2024
Hello,Many thanks for your rating! Looking forward to seeing you again very soon, Best regards, Hotel Palais de Chaillot

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Camille on 4 Apr 2024
I am sorry you did not enjoyed that much your stay, please come back to us by email to get more details so we can retarget our servicesKind regards

10/10 Excellent

Alem, Rockford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and bathroom, and great location. It is perfect for a solo traveler. I would recommend it.
Stayed 2 nights in Mar 2024
Response from Camille on 11 Mar 2024
Dear AlemWe are all very happy you had a lovely stay with us and are looking forward to welcome you again soon

6/10 Okay

Hafsa

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Camille on 4 Apr 2024
thank you :)

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful! Wish the hotel had more amenities, such as a gym and a fridge in the room.
Stayed 5 nights in Feb 2024
Response from AD on 21 Feb 2024
Dear Natalia, Thank you so much for your review.We took good notes for your suggestions .All the best , Adel,

10/10 Excellent

Tania, powell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexander was a great person! Absolutely gave the best recs. This hotel is central to everything. 5 mins to the station , 5 mins to the Eifel tower. Stay was great breakfast was amazing. Try the reserve delicious pastries.
Stayed 2 nights in Feb 2024
Response from Charlotte on 21 Feb 2024
Hi Tania!Many thanks for your feedback! Alexandre and the whole staff were happy to welcomed you :)Best regards,Hotel Palais de Chaillot

10/10 Excellent

Nicola Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotlessly clean. They staff were super friendly and helpful. Breakfast was delicious. So close to metro station and sights. Will definitely be returning x
Stayed 3 nights in Feb 2024
Response from Charlotte on 20 Feb 2024
Hi Nicolas Ann,Many thanks for your review, we are glad that you've had a great stay with us, hope to see you soon!Best regards,Hotel Palais de Chaillot

10/10 Excellent

Humberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property centrally located, room was good and the staff friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Charlotte on 20 Feb 2024
Hi Humberto,Many thanks for your feedback :)Best regardsHotel Palais de Chaillot

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing hotel and the staff was fab location was great
Stayed 2 nights in Feb 2024
Response from Camille on 11 Mar 2024
Hi MichelleThanks a lot for this beautiful feedback.We hope having the pleasure to welcome you again soon

10/10 Excellent

JOAN YVETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk to Trocadero
Stayed 1 night in Dec 2023
Response from Charlotte on 3 Feb 2024
Dear Joan Yvette, many thanks for your review :) Best regards, Hotel Palais de Chaillot

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong 4/5 hotel. Great location
Absolutely superb hotel in a wonderful location, with excellent staff. Good points: overall cleanliness was 5/5. Our bedding had a couple of marks, as did a towel stained, but nothing concerning. The decor was fresh, the hotel wasn't dated. The bathroom was funky yellow (a couple of bits of tired grout and cracked tiles, but nothing dangerous or concerning). The AC didn't work, but we had a window and it's January so we weren't fussed. Plenty of room in the room The hotel was in a great location with some local amenities. Would I stay here as a solo traveller, couple of group or adults? Absolutely. This will be our go to. What would I change? Probably the cracked tiles and the marks on the bedding, the AC. But it wouldn't put me off returning knowing this.
Stayed 1 night in Jan 2024
Response from Charlotte on 30 Jan 2024
Dear Jacob,Thank you so much for your wonderful review! You made us proud of our work!We regret the details that you may have noticed, we will take note of it in order to correct them as quickly as possible.Regarding the AC, do not hesitate to inform and ask help to our 24h/24 reception staff :)Best regards,Hotel Palais de Chaillot

10/10 Excellent

Jeffrey Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from Metro. Easily walkable to main attractions.
Response from Charlotte on 28 Jan 2024
Hello Jeffrey Robert, thank you for your review! Hope to see you again and soon in Paris, Best regards, Hotel Palais de Chaillot

2/10 Terrible

Fang

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room did’t prepare for customers, no heat dusty all over , no lotion……
Stayed 6 nights in Jan 2024
Response from Charlotte on 30 Jan 2024
Dear Fang,Many thanks for your review and for staying at Hôtel Palais de Chaillot for your stay in Paris.We are sorry that your stay at the hotel did not meet with your expectations and we are sadly surprised the read you as we thought that you enjoyed your stay when you were at the hotel. Our reception team member has done everything she could to solve the turning on issue with the heat that could be solved right away and our housekeeping team checked twice your room before you checked in.We hope that you had a good trip back home and hope to see you again,Best regards,Hotel Palais de Chaillot

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Charlotte on 23 Jan 2024
Hello David,Thank you for your feedback :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Sarah Brecon Colby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this quirky hotel. The staff are so friendly and accommodating and the location is perfect. It's just a short walk to the Eiffel Tower and the Champs Elysees and just a little further to the Louvre and Notre Dame. The area itself felt really safe, even late at night and the choice of restaurants was outstanding,
Stayed 2 nights in Jan 2024
Response from Charlotte on 23 Jan 2024
Hello Sarah, thank you so much for your complete review! We all appreciated :) See you soon, Best regards, Hotel Palais de Chaillot

10/10 Excellent

Alice

Business traveller
Stayed 2 nights in Jan 2024
Response from Charlotte on 21 Jan 2024
Merci beaucoup pour votre note Alice :)

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location 10/10
Stayed 2 nights in Jan 2024
Response from Charlotte on 10 Jan 2024
Hello Jose, thank you for your review! Best regards, Hotel Palais de Chaillot

10/10 Excellent

PATRICIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Charlotte on 8 Jan 2024
Hello Patricia! Thank you so much for this evaluation! Glad you've enjoyed your stay among us! See you soon, take care, Best regards, Hotel Palais de Chaillot

6/10 Okay

Parys

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property is quaint and cute. Staff were friendly.
Stayed 6 nights in Dec 2023
Response from Charlotte on 8 Jan 2024
Hello Parys, thank you for your review! See you soon in Paris, Best regards, Hotel Palais de Chaillot

10/10 Excellent

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really appreciated Charlotte at the front desk. Gave us great suggestions and helped us get around Paris. Would definitely come back and stay here again.
Stayed 2 nights in Dec 2023
Response from Charlotte on 8 Jan 2024
Hi Carolyn! What a nice review! Thank you so much, glad that you've enjoyed your stay! Take care, see you soon :) Best regards, Hotel Palais de Chaillot

8/10 Good

Tiana

Stayed 3 nights in Jan 2024
Response from Charlotte on 28 Jan 2024
Thank you Tiana :) Hotel Palais de Chaillot

10/10 Excellent

Anllie, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay in Paris. 14min walk to the Eiffel Tower, 20min walk to the Arc d’ Triumphe, easy access to the metro, which is super easy to ride. Neighborhood is quiet, pharmacies and grocery stores nearby , as well as lots of cafes and restaurant. Great location, great staff. I highly recommend.
Stayed 8 nights in Dec 2023
Response from Charlotte on 31 Jan 2024
Dear Anllie,Many thankns for your sweet review :)We were glad to have welcomed you in our hotel Hotel Palais de Chaillot for your stay in Paris and hope to see you soon!Best regards

10/10 Excellent

Brahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charlotte and Karim were extremely nice. They were so helpful. This is place is nice, clean, and safe. I would be back anytime when I’m in Paris. Thanks guys for this exceptional service and experience. Merci beaucoup.
Stayed 1 night in Dec 2023
Response from Charlotte on 31 Dec 2023
Hello Brahim,Thank you so much for your review, we appreciated a lot! We are glad that you've had a pleasant stay among us. You are always welcome in Paris!Take care,

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charlotte on 24 Dec 2023
Thank you Mary for your fabulous note :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Rianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was extremely nice and the room was perfect
Stayed 1 night in Dec 2023
Response from Karim on 19 Dec 2023
Hello Rianna, thank you for your review! Take care and hope to see you again in Paris! :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Jamarl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel near the Eiffel Tower!!
Stayed 1 night in Dec 2023
Response from Karim on 19 Dec 2023
Hello Jamarl, thank you for your review! Take care and hope to see you again in Paris! :) Best regards, Hotel Palais de Chaillot

10/10 Excellent

Manana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel was excellent, within walking distance to almost all facilities, the room, although small, was clean and clean comfortable, the same can be said about the bath and toilet. And the service staff is very friendly. I would like to highlight Patricia as a very friendly and attentive person. The staff at the front desk always helped with useful information. Breakfast, although a little meager, did not leave you hungry. Lots of different shops nearby, restaurants and bakeries. I'm sure I'll stay there next time too.
Stayed 3 nights in Dec 2023
Response from Charlotte on 18 Dec 2023
Hello Manana, thank you for your complete review! Be sure that all our staff appreciate it, espacially Patricia :) You are welcome again for your future stay in Paris! Best regards, Hotel Palais de Chaillot

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were WONDERFUL!!! The front desk staff answered all of our questions and were very accommodating!! Great location between metro stations and 2 blocks from viewing the Eiffel Tower!! Would definitely stay there again!!
Stayed 5 nights in Dec 2023
Response from Charlotte on 17 Dec 2023
Hello Susan, thank you for your awsome review! We all appreciated. Hope to see you soon again! Take care, Best regards, Hotel Palais de Chaillot