Hotel Wyndham Hotels di Parma

"We stayed on a Saturday night into Sunday, we booked a king size bed with a sofa bed. In reservation I included the fact that we would be traveling with our children and their ages, as requested. We arrived at our room and noticed there wasn’t any linens for the sofa bed for our two very young kids. I tried calling front desk 3 times and the line kept getting picked up & disconnected. I notified the front desk person when we were heading out to our activities on Saturday early after noon,...

"This hotel was awful. The room we were initially assigned was not cleaned when we walked in and we were given a different room. There was no deadbolt and the manual lock was broken. The room and the entire property were dirty, with peeling wallpaper and broken fixtures. There were also several transient people outside, sitting in the grass and walking near the property. The exterior doors are not locked. The worst part was when I turned down my bed, there was a cap for a syringe under the duvet....

"We enjoyed our stay!"

"I would NOT recommend this place for a stay. It was a stay to play for our team and everyone had a terrible experience. None of the food service listed on the website was available. No breakfast, no dinner, no bar, no snacks/drinks. The pool was closed. My room had black mold on the shower curtain and the safety latch for the door was broken. One of our families helped with a medical emergency and the phone didn’t work so they couldn’t call the desk or 911. The hot water was off and on. There...