2 outdoor pools, open 8:00 AM to 9:00 PM, free cabanas, pool umbrellas
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Reviews of Four Points by Sheraton Phuket Patong Beach Resort

4 out of 5
Four Points by Sheraton Phuket Patong Beach Resort
198 8-9 TAWEEWONG ROAD PATONG, Patong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 480 out of 703 reviews" "
Rating 8 - Good. 145 out of 703 reviews" "
Rating 6 - Okay. 45 out of 703 reviews" "
Rating 4 - Poor. 15 out of 703 reviews" "
Rating 2 - Terrible. 18 out of 703 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sophia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really well run and organised hotel. We had a Family Room and our 5 and 2 year old kids loved the themed room, and they enjoyed the respite of the kids club. Was good to have two options of where to eat breakfast as meant each restaurant was not overflowing with people
Stayed 4 nights in Apr 2024

8/10 Good

Samer

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Apr 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a word phenomenal. Four Points made for a transformative vacation experience, they simply operated without error from the GM down to housekeeping. The staff was knowledgeable, professional and polite ready to provide assistance at a moments notice. The facilities were amazing allowing for some of the best rest my family has had in years. Centrally located next to everything I simply cannot wait till next year when we vacation here again!
Stayed 12 nights in Apr 2024

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 2 nights in Apr 2024
Response from Note on 11 Apr 2024
Thank you for staying with us recently and hope to welcome you back in the future.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted a swim up pool room, with a pool bar and easy location to beach patong and plenty of options for food. Sheraton ticked every box. Perfect. Pool access suite was amazing. So quiet. Thanks for a great holiday
Stayed 5 nights in Apr 2024

10/10 Excellent

Richard Jonathon Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the beach. The atmosphere at the pools were perfect. As a female solo traveller, I felt very safe. The staff were very friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Podjana

Stayed 3 nights in Mar 2024

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and excellent service! Will visit again
Stayed 3 nights in Mar 2024

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the beach and love the pool access rooms!
Stayed 2 nights in Mar 2024

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at this resort. The staff was all extremely kind and accommodating. On resort restaurants were very nice and the food was great. The infinity pool was a good temp and had wonderful views of Patong Beach.
Stayed 5 nights in Mar 2024

8/10 Good

Kezyah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the pool was nice, very welcoming staff
Stayed 5 nights in Mar 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the rooms and the facilities are very nice. Beautifully decorated and the pools are lovely. Excellent location. The buffet breakfast was over the top with so many choices. The dinner restaurant food was excellent - we ate there twice. The hotel staff (all around the hotel and in the restaurant) were outstanding!!! If you want to be in the Patong area this is the place to stay.

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful properly and great pool/breach club. Short walk into town but very easy. Overall a great stay here
Stayed 5 nights in Mar 2024

8/10 Good

Wai Har Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff and great pool
Stayed 2 nights in Mar 2024

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay in Four points by Sheraton Phuket, breakfast was amazing, room was clean, facilities were great, can’t fault it. Hopefully we’ll be back soon
Stayed 7 nights in Feb 2024

10/10 Excellent

Kandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our second time to four points and it never disappoints!
Stayed 8 nights in Feb 2024

8/10 Good

Rashid ali

Stayed 3 nights in Feb 2024

8/10 Good

Gawdy Wai Sum

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is excellent! It was running at its capacity therefore services sometime is less than ideal!
Stayed 3 nights in Jan 2024

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well appointed resort with friendly staff
Stayed 9 nights in Feb 2024

8/10 Good

Fergus Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful property great food options right at the hotel & always food options in front. Nightlife within 10-15 mins walking distance. Great overall

10/10 Excellent

Dat Dung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Bimbo Bartido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in this property for my bday with my wife, stayed 5 nights. …. the only challenging stuff that i could point out is communication… but in saying that, its not really like your asking them a chicken and they’re giving you a cow type of thing. You just gonna have a to talk clearly and slowly,,, and listen attentively during your “communication match” with some of their staff. But then again its a very minor thing, rest assured that all your needs during your stay will be taking care off… my daughter arranged us for a romantic dinner on my bday and it was wonderful. Quality and quantity all in one including the set up which is spot on… shout out to our private waiter during the time, Ed… very professional. The hotel location is perfect, the pool is facing the beach…. The beach is very accessible, you can indulge the beach across the road and go straight to the property’s pool afterwards. This is for smokers only, you need to book for a balcony room in advance coz theres not many rooms that has balcony. This doesnt bother me at all, i dont smoke… Lastly, shout out to the lion king, Ben the property manager for being so helpful throughout our stay and making everything as lovely as possible on my birthday…. Highly Recommend this property
Stayed 5 nights in Feb 2024

10/10 Excellent

Amp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic hotel with wonderful staff.
Stayed 8 nights in Jan 2024

10/10 Excellent

OZGUR

Stayed 9 nights in Jan 2024

8/10 Good

To Uyen Cecilia Phan

Stayed 5 nights in Jan 2024

10/10 Excellent

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best price value on Patong
Nice location with close proximity to the beach. I really enjoy pool lounge. Our room was with balcony, I would recommend to have this one to enjoy sea view, bed was very comfortable and service was outstanding. This is probably one of the best price value hotel on the Patong Beach.
Stayed 5 nights in Jan 2024

8/10 Good

Meav Lang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKES: My family (2 adults, 2 kids aged 8 and 10) stayed at Four Points 14-22 January 2024. We had a family room which included separate bedrooms for the adults and kids with a living room in between. Each room had a tv and bathroom. My kids shared the bed which I would say was a double bed. The kids room was geared more towards a toddler or preschooler - the toilet was too small for my kids so they used the other bathrooms. The mattress and pillows were extremely comfortable and the block out curtains worked well to assist with our jetlag. The turn down service was a nice touch each evening. Complimentary bottled water was replenished daily with housekeeping but were glass bottles which made them slightly less transportable. The gym was well equipped and the pools and surrounds were clean. Location wise it's fantastic as it's across the road from Patong Beach with easy access to street food. There was a crossing guard to help people cross the road as well which was great. DISLIKES: - Guests smoking on the grounds. Not nice when sitting outdoors during breakfast and copping smoke. - Buffet breakfast wasn't great and not worth the price. Coffee was terrible and pastries were stale. I understand that with the massive variety of international and local food it's difficult to ensure food is served fresh daily. My suspicion is that a lot of food is reused from previous days/meals. - Difficult to get a cabana or deck chairs. People would reserve them by leaving towels.
Stayed 8 nights in Jan 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of my favourites in Thailand, it wasn’t that expensive and the rooms & hotel were so modern I loved it. Staff and food were amazing, waited hand & foot on around the pool whenever you needed drink or food it was great. Great location can walk everywhere, restaurants next door has live shows every night and also it’s 30 second walk to the beach it’s a great hotel highly recommend
Stayed 4 nights in Jan 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Celal

Stayed 10 nights in Jan 2024

8/10 Good

Lars

Stayed 6 nights in Jan 2024

10/10 Excellent

Herve

Stayed 5 nights in Jan 2024

10/10 Excellent

Gawdy Wai Sum

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, excellent food service.
Stayed 2 nights in Jan 2024

10/10 Excellent

gary

Stayed 9 nights in Jan 2024

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything especially the service help in the eating areas.
Stayed 7 nights in Jan 2024

10/10 Excellent

Ian, Maroochydore

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was terrific. Better than expected. Would stay there again anytime
Stayed 6 nights in Jan 2024

10/10 Excellent

ROBERTO

Stayed 3 nights in Jan 2024

8/10 Good

Joanna

Liked: Cleanliness, property conditions & facilities, room comfort
Nice holiday
Was a lovely stay and a nice hotel. Had a couple of issues with service, like it taking 40minutes to get a coffee! I think it is probably due to paying 10% service on all orders before any service has been given. Does not incentivise good service.
Stayed 7 nights in Jan 2024

10/10 Excellent

Jourdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 - Patong's Best Kept Secret!
Location: Patong Beach gets a bad rap, but it's actually pretty great. Four Points is based at the northern part of Patong Beach - where the beach in reality, is quite beautiful. The crowds are thin and it's full of adults and people my age - mid 30s. Here, they know how to make good cocktails, anything you want is within walking distance, the modes of transportation are available in plenty, and the variety of things you can do that are within walking distance is fantastic. Hotel layout: I love the layout of this hotel - it is designed in sort of a u-shape, with a pool running in the middle of that u-shape. There's a separate roof deck pool - which is where most of the sexy, hot, solo travelers and couples hang out (and the families would make use of the pool running in the middle of the property). My kinda style 😁 This layout created space for the guests of this hotel without feeling like we were crowding each other or constantly on top of each other. Rooms: I stayed in the king bedroom suite, and that was absolutely fabulous. Super comfy beds and there's a separate living room and dining room area, a fridge that you can stock with whatever you need (no microwave) and it has an additional guest bathroom. Food: This hotel did not disappoint in this field whatsoever. They're in room dining had tons of selections (till 2am!), including tons of variety of Thai food. Huge huge win. They also have a restaurant by each pool.
Stayed 7 nights in Jan 2024

2/10 Terrible

Michael

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Our experience at this hotel was beyond disappointing, falling far short of the standard we've come to expect from our previous stays in Thailand. The pervasive issue of staff members engrossed in their mobile phones created an unpleasant atmosphere throughout our time here. Witnessing nearly every staff member glued to their screens was disheartening, to say the least. Our visit to the Chao Leh Kitchen at the pool restaurant added to our frustration. Despite a lack of busyness, we endured a lengthy 30-minute wait for a simple cocktail, and our salads took over an hour to arrive. The waitress, realising their error, repeatedly emphasised the oversized portions, suggesting a realisation of their mistake. Even simple requests, such as the need for new batteries for our room television remote, became exasperating. It took three attempts before someone finally addressed the issue, delivering nothing more than a packet of batteries. The management's lack of control over the pool area shocked us. Witnessing inappropriate behaviour, including a man engaging in lewd acts by the pool in plain view of children and staff, was not only disturbing but also unacceptable. The overpowering smell of weed further marred our experience, making it difficult for those with respiratory issues, like myself, to enjoy the facilities.

10/10 Excellent

Alice

Stayed 3 nights in Jan 2024

10/10 Excellent

Dr. Frank, Gilbert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 4 nights in Jan 2024

10/10 Excellent

HYUNCHUL

Stayed 4 nights in Jan 2024

10/10 Excellent

Angenie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the beach Wonderful breakfast choices, can get really busy after 9am, Had a pool side room . Bathroom a bit small but overall room was nice , beautiful property, friendly staff
Stayed 5 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are remarkable and treat you like gold. Great location. Great food. Beautiful facility. Not one thing to complain about.
Stayed 6 nights in Jan 2024

8/10 Good

Scott, Huntsville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here although there were a few hiccups. The shower temperature would suddenly get scalding hot for a few seconds before returning to normal. The bathroom light never shut off. Sears and Co has live music right outside your bedroom until 10PM. Other than that, the staff were helpful and welcoming. The hotel was clean and felt safe. I'd stay here again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Bradley

Stayed 4 nights in Jan 2024