Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of The Viridian Resort

3 out of 5
The Viridian Resort
206/24 Rat-U-Thid 200 Pee Road, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 233 reviews" "
Rating 8 - Good. 124 out of 233 reviews" "
Rating 6 - Okay. 49 out of 233 reviews" "
Rating 4 - Poor. 21 out of 233 reviews" "
Rating 2 - Terrible. 6 out of 233 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Let down at the last moment which was such a shame
Was a fantastic stay, but sadly it was let down at the last minute at check out. My partner dropped a mall bit of kebab meat on the sheet on the last night which left a small mark of chilli sauce the size of a 50p coin on the sheet. At check out they insisted on bringing the sheet to reception to show me and my partner the terrible deed along with every person who walked through the area on the way out of the hotel. They then spoke very loudly that it would need to be sent out for deep cleaning and tried to ask for 200B. Now as they only charge 50B per kilo for laundry I was not impressed at the charge. It was not about the £4:59 cost but the way they went about it considering we did not have room service for five days, I think putting a bit of vanish on the stain which offended them so much was not a big ask. I agreed to give them 100B and left the hotel as we had a taxi waiting for us. Let’s be realistic, we were in Patong in a three star hotel where there were a significant amount of single men with different lady friends each night and day (this did not offend us) and I am sure they have had much more to deal with than a little chilli sauce spillage.
Stayed 5 nights in Jan 2024

4/10 Poor

VASSILIOS

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nothing really very old building with limited lighting no tv very old matrices terrible sleeping i stay 13 days i complain to expidia nothing really change stay away from this hotel very roode reception and expidia very unhelpful
Stayed 13 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the lobby was great i had a problem with the television reception and see change my room.
Stayed 14 nights in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 8 nights in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was great,all staff friendly,close to all activities, The mosquitoes and flies that I haven’t encountered before were really bad night and day.
Stayed 10 nights in May 2023

10/10 Excellent

todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and good price
Stayed 9 nights in May 2022
Response from A on 17 Jul 2022
Thank you for comment.

8/10 Good

Margaret

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Due to covid restrictions , the place had some ammenties out of use. But staff helpful & friendly. Close to all that is needed for our group.
Stayed 18 nights in Mar 2022

8/10 Good

Margaret

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff lovely, post Covid so still struggling to get everything back to pre Covid. Will be better when the facilities are all functional. Breakfast, bar etc. Still had a great time.
Stayed 11 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Apichet on 15 Feb 2020
Thank you so much for feedback.

8/10 Good

Willi

Liked: Cleanliness, staff & service, property conditions & facilities
Big room, with aircon. Unfortunately we had one without balcony or terrace. Should be made clearer in the room description. Wonderful pool area. Very central, but quite location
Stayed 3 nights in Feb 2020
Response from Apichet on 12 Feb 2020
Thank you for feedback

8/10 Good

Ching Lan

Travelled with group
Liked: Staff & service, property conditions & facilities
Very convenient location, friendly staffs , nice pool. Worth for the money.
Stayed 3 nights in Dec 2019
Response from apichet on 13 Jan 2020
Thank you very much for your review and comment. We are very happy to know you enjoyed during stayed with us. And sorry that we did not meet with your expectations for some of our services during your recent stay with us. So we will improve everything in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very good service & very nice staff.
Stayed 2 nights in Nov 2019
Response from Praewa on 22 Nov 2019
Thank you for your kind words. I will pass this on to my team. We hope you had a great time in Phuket and choose to stay with us again on your next visit. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It smelt and room very small with toilet and shower in a little room with no screen. Breakfast was terrible. I checked out after one night.
Stayed 17 nights in Oct 2019
Response from Apichet on 22 Nov 2019
Thank you for your feedback and we are so sorry for any inconvenience

2/10 Terrible

Verified traveller

Stayed 9 nights in Oct 2019
Response from Apichet on 22 Nov 2019
Thank you for your feedback

8/10 Good

Kerri

Liked: Cleanliness, room comfort
Good stay if on a budget
Good place to stay, only 5 minutes walk to Bangala Road and 10 minutes to the beach. Small complex so a bit more personal than the big resorts, though this time the staff weren’t as friendly as the staff there a few years ago. No longer a spa onsite but there are plenty just out on the street. Breakfast is blah, needs to improve, but the restaurant meals are good. Small pool but it’s lovely to relax in. Complex is very clean, but needs a good update. Wouldn’t pay full price, but worth it if you get a good discount.
Stayed 5 nights in Aug 2019
Response from APICHET on 6 Oct 2019
THANK YOU SO MUCH FOR YOUR FEEDBACK

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from apichet on 2 Oct 2019
Thank you for feedback

8/10 Good

Md Fahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from apichet on 21 Aug 2019
Thank you very much or your feedback

8/10 Good

Verified traveller

Stayed 14 nights in Jul 2019
Response from apichet on 20 Aug 2019
Thank you very much for your feedback

6/10 Okay

Rattanaporn

Liked: Staff & service
The staff is really nice. The room is acceptable.
Stayed 2 nights in Jul 2019
Response from apichet on 20 Aug 2019
Thank you very much for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2017
Response from Apichet on 4 Jul 2019
Thank you very much for feedback.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2019
Response from Apichet on 4 Jul 2019
Thank you very much for feedback.

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice in a good location. Close enough to bangla road but far away enough that it is quiet. Good breakfast too!
Stayed 2 nights in Mar 2019
Response from APICHET on 12 Mar 2019
Dear Our Value Guests, Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

8/10 Good

wan yee

Liked: Staff & service, room comfort
The stay was good. The hotel looks nice, and had everything u need for a short stay, but found some ants in the toilet. We didn’t use any of the facilities, but the swimming pool looks good, saw some guests enjoying it during the day, however as we just need to spend the night for shower and sleep, so it is worth the money. The location is good, 12 mins walk to patong beach area. But after this we changed to a big resort in Rawai that we could actually use the facilities. So it wasn’t fair to compare.
Stayed 2 nights in Dec 2018
Response from APICHET on 8 Jan 2019
Dear Our Value Guests, Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

8/10 Good

Greg

Liked: Cleanliness, staff & service, room comfort
Relaxing Stay
The Viridian resort was value for money, the staff were friendly and and couldn't be more accommodating. some areas need updating which from what i saw looks like they are slowly doing, it would be nice if the pool lounges had cushions on them because after a while they become uncomfortable, breakfast was O/K but mixing it up a bit would be good. All in all it was centrally located for our requirements easy walking distance to Bangla Rd, Jungcelyon shopping centre and the beach. My wife and myself would definitely stay there again
Stayed 15 nights in Aug 2018
Response from APICHET on 8 Jan 2019
Dear Our Value Guests, Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

10/10 Excellent

Verified traveller

Stayed 8 nights in Nov 2018
Response from apichet on 28 Nov 2018
Thank you very much for comment.

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Good locations
The hotel was good, it is a budget hotel. The location was brilliant right in the middle - room was clean and spacious. Bed was hard and single pillows but other than that all fine.
Stayed 4 nights in Nov 2018
Response from Apichet on 21 Nov 2018
Dear Our Value Guests, Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The proximity of the hotel location to patong beach, bangla walk and jungceylon are the nice advantage.
Stayed 1 night in Oct 2018
Response from Apichet on 21 Nov 2018
Dear Our Value Guests, Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

8/10 Good

leon&michelle, ballarat australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach and shopping
Not a 5 star resort but the staff and service was excellent could not complain .thank you FAii, BEE and APPLE,for an unforgettable stay can’t wait to come back .
Stayed 5 nights in Sep 2018
Response from Apichet on 10 Oct 2018
Dear Our Value Guests, Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

8/10 Good

Natasha

Great value
Our 12 nights was comfortable, safe & very friendly staff. Beautiful pool & gardens. Breakfast on offer was adequate & fresh. Room was comfy but suggest new pillows & bathroom door in need of repair as bottom panel had wood rot which ended up in shower. Happy to stay again the Viridian & would recommend as overall great facilities, area, staff & experience. Thankyou very much
Stayed 12 nights in Aug 2018
Response from Apichet on 10 Oct 2018
Dear Our Value Guests, Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

8/10 Good

michael, australian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy to everything
Was only there 2 nights but really enjoyed my stay
Stayed 2 nights in Aug 2018
Response from APICHET on 29 Aug 2018
Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location
This hotel is in the middle of patong and is clean and comfortable and price is good
Stayed 2 nights in Jul 2018
Response from APICHET on 24 Aug 2018
Dear Our Value Guests, Thank you very much for your review and comment. We were very happy to know you enjoyed during stayed with us. Thank you once again for choosing to stay with The Viridian Resort and personally may we take this opportunity to look forward to warm welcome you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location, getting a little old
Stayed 15 nights in Jun 2018

10/10 Excellent

Si, Australian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here many times and will be back for sure
Stayed 7 nights in Jun 2018

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Upon arrival we were unhappy with the location of the room we were allocated, they assured us they would move us the next day which they did. Very happy with our stay, Ash and the staff went out of their way to ensure we enjoyed our time there and we certainly did.
Stayed 4 nights in Feb 2018

8/10 Good

Petar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

Lori, Dallas,TX.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money, specially the pool and the surroundings and the breakfast is not as bed as been reviewed .
Stayed 22 nights in Jan 2018

6/10 Okay

Daniel

Stayed 7 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy travelle
Very nice room and pool area. Close to everything in Patong.
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dilapidated hotel
Hotel is in bad condition and looks nothing like the photos... the place smells of mould and is dusty. The bathroom is ghetto and I felt ripped off.
Stayed 1 night in Dec 2017

8/10 Good

Frank, Australia

Liked: Cleanliness, staff & service, room comfort
Location and room
This is my third stay at this hotel. They appear to be refurbishing rooms. Rooms are clean, and my last room had separate shower recess and toilet which is good, this is not consistant in every room, and is not advertised as an option when booking a room. Overall happy with stay and staff.
Stayed 6 nights in Nov 2017

6/10 Okay

Barry

Liked: Staff & service
Stayed 5 nights in Nov 2017

10/10 Excellent

Happy Traveller, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, reasonable price, great service
Chose this accommodation as the main purpose of our trip was to have dental work done. It was bacically across the road- but what was a pleasant suprise. It is a lovely little resort. No noise considering in is right in the hub of Patong Beach and walking distance to all you need. The staff work hard to ensure your to stay is great. The pool and grounds are maintained every day and even though we had a problem with the air conditioning the staff worked on resolving the problem and we were moved next door when this became a larger job. Once relocated, our vacant first room was given a full overhaul. Even the balcony was cleaned with a high pressure cleaner. The rooms were spotless, serviced every day and we would have no hesitation in recommending or rebooking ourselves.
Stayed 14 nights in Nov 2017

8/10 Good

Dianne, Melbourne Australia

Liked: Cleanliness
Good value for money
Stayed here three nights and it was quite good although wifi not very strong. Staff okay, only hotel we have stayed in so far where they take your key at checkout and race up to your room to make sure you haven't damaged anything, found this a bit over the top as it is quite an old resort. Overall I would say it is good value for money.
Response from Praewa on 30 Jul 2017
Hello Dianne!! We're so happy you enjoyed your stay at our resort! We;re in the process of trying to upgrade our wifi and make it much better all over the resort. As for the mad dash to your room, we are sorry it made things awkward. The staff was merely checking the minibar rather than any damages to the room. Normally the housekeeping on standby on your floor would do this but they were most likely otherwise occupied at the time. We're glad you were satisfied with the stay. Hopefully you will choose to stay with us again next time you're in Phuket!!

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the patong walking street.
Hotel is closed to the also touristic places like big budha, wat chalong temple etc.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgrace
Thanks very much ! What a disgusting place . As soon as I arrived i was hit with unexpected charges.The manager spoke to me like I was some sort low life . If you are going to charge extra to bring friends to your hotel , put that on your web page . If you recieve a booking that says " smoking room a must " and you dont have smoking rooms , dont accept the booking ! I had insect lavae crawl over me during the middle of the night .! A disgrece . I dont recommend this place to anyone .

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs maintenance
Hotel has great staff but condition of rooms are not as pictures show .

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
Angry, Booked the deluxe room with one Double and one single which stated during the booking but when I check in, I was told to pay additional of 500bath per pax/day (total of 1500bath for 3 days)

8/10 Good

denise, s

Liked: Cleanliness, staff & service, property conditions & facilities
Great location nice clean budget hotel
Great location, close to Bangla Rd and shopping centre not far to walk to beach. Very clean rooms with very friendly and approachable staff. I read reviews of hotel prior to going and I was put off by what I read. In my view, the negative reviews and comments I read were totally not what we experienced! The staff speak excellent English, are always smiling and friendly and I personally watched them manage a number of very aggressive guests which they did so in a highly professional but firm manner. Breakfast was buffet and replenished quickly and caters fall all nationalities. My only negatives, if I had to be picky, was the main pool is very deep (1.6m no shallow area) although they do have a children's pool and my bed was very very firm. In future I won't read reviews and take them at face value as we had a great time at this hotel.