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Reviews of The Peak Towers Pattaya

3.5 out of 5
The Peak Towers Pattaya
Kasetsin 9, Pattaya

Reviews

6.8
Rating 10 - Excellent. 3 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 3 out of 13 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carlos Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities, pools and gym are great, only 5min from the centre of Pattaya but cosy and quiet around the premises, only fail is that the sinks get blocked easily and sometimes there's a smell in the corridors. Aside from that well recommended.
Stayed 19 nights in Jun 2022

6/10 Okay

Verified traveller

Overall ok
The hotel was ok, the location was good. But the service is not proper. There is a communication gap. A problem in getting the keys.
Stayed 3 nights in Oct 2019

10/10 Excellent

Peachy, BC. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed everything. Just found the bed very very firm.
Stayed 3 nights in Sep 2018
Response from The Peak Towers Pattaya on 13 Sep 2018
.Thank you for posting such a nice review of our Place. It is a pleasure to read that you enjoyed everything. Your comments are very helpful for improving our service and We look forward to welcoming you back very soon!

10/10 Excellent

Rafi, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property, nice and clean. the location is very good.
Stayed 3 nights in Aug 2018
Response from Ting on 29 Aug 2018
Many thanks for your review and I'm glad you had a wonderful time staying at my place. Hoping to host you again soon.

8/10 Good

MASAHITO

Liked: Amenities, property conditions & facilities
行く前に電話したので、鍵の受け渡しも、メールボックスに、入れてくれ、直接ホテルにいくことができました。その後、グリーン料金の徴収に係の人が来てくれ、トイレットペーパーがない事を伝えると、翌日それと、タオル、水をもってきてくれました。 部屋も綺麗で眺めも良く過ごしやすかったです。 31階のプールからの景色は素晴らしかったです。
Stayed 3 nights in Aug 2023
Response from Planb on 30 Aug 2023
Thank you for the review, we will improve it better.

10/10 Excellent

Ashkan

Liked: Cleanliness
Stayed 7 nights in Jul 2023
Response from Planb on 10 Aug 2023
Thank you for stay with us.

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 6 nights in Feb 2020
Response from Tom on 28 Apr 2020
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019

8/10 Good

Henning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 27 nights in May 2019
Response from Mee on 20 Jun 2019
Thanks for your kind review! Please come back again, :)

2/10 Terrible

Pascal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away! Worst "Hotel" in years
Worst "Hotel" I've booked in years. I was in a rush as I had to go to a wedding. Called them 30min before arrival to say at what time I arrive and speed up the check in. They told me I should call again when I arrive and that they stay "very near". Waited 50min until someone showed up. Office hung up the phone after I complained and asked why I had to wait so long. Fun fact, lady who came didn't enter through the main and only entrance to the buildings which means she stayed within the building the whole time. After arriving in the room I thought I knew the reason for the long waiting time. The shower was still wet from the previous guest and the ventilation on. I guess they had to remove the previous guest first before I entered. this happened 7pm by the way. back to the bathroom, it smelled like a sewer, also the reason why the ventilation was permanently on. No effort to repair the obvious problems they had, lets just never close the ventilation again... Still smelled bad and It was a pain trying to sleep with that smell. Also no free water in the fridge like advertised. On top of that: I have booked and reserved the room with my credit card but agreed to pay in THB cash on arrival. Which I also did. Now I just noticed that they actually also charged my card and now got 200% payment for 0% customer satisfaction. I don't recommend this "Hotel" at all, absolute rip and zero customer service. I hope the owner of the building finally prohibit them to rent out apartments.
Stayed 2 nights in May 2019
Response from Mee on 29 May 2019
Thank you so much for giving us your feedback! For the double charge, can you please send us an email contains your booking number so I can check your booking? We'd love to refund your money if that's the case. We're sorry if we didn't clean your room enough. However, I truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
場所によっては道路が工事中の為に車、バイクで入れない場合もありホテルにたどり着けない。
同じような名前のコンドミニアムがありました。 ホテルズドットコム／ホテルマネージャーに連絡しましたが再度地図を送ってもらえずたどり着けませんでした。 後から分かりましたが道が工事中でした。 またホテルズドットコムでの場所のポイントは間違っています。 結局、チェックインできず他のホテルを別途取りました。 お金と労力がかなり無駄になりました。
Stayed 2 nights in May 2019
Response from Mee on 20 Jun 2019
We're so sorry for your check in experience, can you please let me know your booking number so we can compensate you?

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
We were not expected by the reception because bof no communication by the landlord. The agent or whoever didn't pick up the calls and we took more than a hour for check-in. The apartment was dirty and the air-conditioning remote was not available so we had to stay in a frozen room for two days. Really disappointed
Stayed 2 nights in Apr 2019
Response from Nanii on 30 Apr 2019
Hi we are sorry for any inconveniences you experienced during stay with us. Thank you for your feedback and your complaints have been noted and immediate actions taken