Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of The Ungasan Clifftop Resort

4.5 out of 5
The Ungasan Clifftop Resort
Jalan Pantai Selatan Gau, Banjar Wijaya Kusuma, Ungasan, Pecatu, Bali

Reviews

9.6

Exceptional

Rating 10 - Excellent. 20 out of 23 reviews" "
Rating 8 - Good. 1 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Hashim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Magical, need two days just to explore and enjoy the property!
Stayed 2 nights in Sep 2023
Response from Brenden Peace, General Manager on 23 Sep 2023
Thanks Hashim for taking the time to post such a wonderful review! We hope to see you again soon at The Ungasan.

10/10 Excellent

SOON HEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Samsul on 11 Feb 2020
Dear Mr/s, SOON HEE, Thank you very much for your time to rating us and we are looking forward to welcoming you back in the near future.

10/10 Excellent

Doc&Abiba, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in Bali.. best staff & best holidays ever Doc & Abiba are gonna come back AGAIN LOVE CLIFFTOP
Stayed 9 nights in Oct 2019
Response from Samsul on 27 Nov 2019
Dear Doc and Abiba, It was a pleasure to have you stay with us at The Ungasan and we sincerely appreciate you taking the time to share such a wonderful review of your experience. Thank you again for your review and we hope we have the pleasure of welcoming you back to The Ungasan very soon. Best regards Samsul Arifin Asst. Director of Sales The Ungasan

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Samsul on 29 Oct 2019
Dear Matthew, Thank you for taking the time to give us a positive review. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from Putu - Reservation on 8 Jun 2019
Thank you for your feedback. Look forward to welcoming you back to our resort in the nearest future!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lovely setting and location, very poor service - basically you are a second class guest as all the proprety management cares about are wedding organized on site - so no access to bar / restaurant / swimming pool througout most of the day if wedding is there (in my case three days out of three)
Stayed 2 nights in May 2019
Response from Putu - Reservations on 8 Jun 2019
We are sorry for the inconvenience and thank you for your feedback. We definitely will address your concern to our management for a better service improvement.

6/10 Okay

PakaFD, Wilmington, NC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not the level of luxury you'd expect for the $600-$800 a night paid. Daily breakfast not up to par. Service, including concierge, does not meet expectations!
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning resort, stunning location.
My husband and I stayed for our honeymoon and I didn't want to leave. The resort is absolutely stunning and the staff are so friendly and professional. We stayed in the master bedroom in Villa Nora, it was spacious, always clean and had a post card view of the ocean below. The Ungasan definitely has the attention to detail mastered. Access to Sundays Beach Club was great our butler booked us sun beds and lunch most days. Every meal we had at the Ungasan and Sundays was delicious and had large portion sizes. The resort grounds are immaculate and there are butterflies and little birds everywhere. I could go on forever about how much I love this place and we will definitely be back!
Stayed 3 nights in Sep 2017
Response from Putu Anjaswari on 4 Nov 2017
Dear Valued Customer, We thank you for contributing your precious time to write the following review for our property. We do highly appreciate it. It is glad to know that all our services met your requirement and you had an amazing stay with us. Many thanks one again and we look forward to welcoming you at our resort in the nearest future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but
It need to improve the services and food! Private beach isn't so private as there outsiders coming in all the time.
Stayed 2 nights in Aug 2017

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab cliff top hotel
We stayed for one night and did not want to leave ,This hotel has everything ,views to die for ,a fab beach bar with amazing food/music and water activities or if you want something more relaxing your own pool at your villa with your personal butler ! We shall be back

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view of the beach atop the cliff.
Friendly staff who are always eager to help. Top speed house-keeping. Interior furnishing is a little dated and old but made up for by the excellent view the resort could offer. Fast wifi speed. Breakfast was ala carte and strictly no second portions (although there is a buffet option only when guest numbers exceed 30) which is a letdown since I'm heavy on breakfasts.

10/10 Excellent

Victor, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must See
We had an amazing time. There are too many positives to name. Do yourself a favor and take your lady to this place. Victor & Zi Qing

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great private resort
Great room and the service from the Ungasan Clifftop staff could not be faulted.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Honeymoon Dream
We spent our last nights in Bali at The Ungasan after a visit to Sunday's Beach Club. It was amazing and the highlight of our entire honeymoon was our dinner in the private gazebo, under the stars, set up by our own private butler.

10/10 Excellent

Viacheslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Высший уровень! Мы теперь ваши на веке!
Stayed 1 night in Jan 2020
Response from Samsul ( Asst.Director Of Sales) on 11 Feb 2020
Dear Viacheslav, Thank you very much for staying with us and share your great experience during your stay. we are looking forward to welcoming you back in the near future.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Samsul on 11 Feb 2020
Dear Ms. Irina, Thank you very much for your time to rating us and we are happy to hear that you enjoy staying at our Resort. Looking forward to welcoming you back in near future.

10/10 Excellent

유선

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清々しいほど快適なホテル
ヴィラでも、海（Sunday beach）でも、一日中ゆっくりと過ごせるホテルでした。 Sunday beachが混む前の早朝から午前10時くらいまでが穏やかでリラックス出来ました。

10/10 Excellent

kyung eun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
뭐든게빠지지않는 럭셔리!!
정말 최고!!!말이필요없음!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
人多住多卧室还是很不错
单卧室据说看不到海，但是多卧室这家在乌鲁瓦图算是性价比很高的