Indoor pool, seasonal outdoor pool, pool umbrellas
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Reviews of RiverStone Condo Resort & Spa

4 out of 5
RiverStone Condo Resort & Spa
212 Dollywood Ln, Pigeon Forge, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1000 reviews" "
Rating 8 - Good. 162 out of 1000 reviews" "
Rating 6 - Okay. 39 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed here and had a great experience. We had a 2 bedroom suite and it was very spacious and very clean. The pool and lazy river were great. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Management on 21 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so amazing. Thank you! We will be staying here again.
Stayed 2 nights in May 2024
Response from Management on 20 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 Good

Robert

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
😁
Stayed 2 nights in May 2024
Response from Management on 20 May 2024
Robert, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and exactly as described on line. Would definitely stay here again. So clean and peaceful.
Stayed 7 nights in May 2024
Response from Management on 20 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The river view is beautiful and we loved the "white noise" it provided. However, the laundry is unable to be accessed due to awful placement behind a door that wont open wide enough to access the bottons or knobs and you can barely get your clothes in. Plus, they were both so loud when we washed our clothes that we had to leave our room. Even in the bedroom with the door closed, it was too much. Also, I have stayed in many timeshare/resort properties, and there is always a little welcome basket with one or two coffee packs for the machine in the room, but there was nothing there. We dont have a compatible machine at home, so it was pointless buying something just to use once or twice. Other than that, the grounds are beautiful, bed was comfortable, kitchen had nice amenities, and the view, minus the parking lot across the street, was beautiful.
Stayed 2 nights in May 2024
Response from Management on 20 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious rooms on the river with plenty of entertainment for all ages. My family really enjoyed the indoor pool and heated lazy river. The gym was also well-equipped. The location is convenient to activities on the parkway as well as Dollywood. Friendly and accommodating staff. We will definitely stay at this property again.
Stayed 2 nights in May 2024
Response from Management on 21 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Jindong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management on 19 May 2024
Jindong, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Lazy river was a hit fir our family.
Stayed 1 night in May 2024
Response from Management on 19 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice the room was wonderful. The pool and jacuzzi was a lil dirty there was stuff floating in it so i didnt feel comfortable getting in them. I realize there are children that are there and the trash probably came from them. I was just hoping there would of been a net or something i could of fished it out with. Other than that our experience was great my husband is already talking about going back
Stayed 3 nights in May 2024
Response from Management on 17 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

6/10 Okay

Sean

Liked: Property conditions & facilities
Disliked: Staff & service
Excellent property. Huge room at a very reasonable price. Really close to local attractions. Only issue we had was on day 2 when we woke up with no hot water. Because we had to leave we were forced to take cold showers. Yes, they came to fix it but 10 minutes before we had to leave. When we told the front desk staff what happened they seemed to not care and were bothered we brought it up. They don’t offer an apology or any offer to make it right.
Stayed 3 nights in May 2024
Response from Management on 17 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived everything about it and will definitely be back
Stayed 3 nights in May 2024
Response from Management on 17 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Fedly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying there again
Stayed 3 nights in May 2024
Response from Management on 17 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in May 2024
Response from Management on 17 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

DANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value as room rate included full condo with fully stocked kitchen had we wanted to prepare food there. Condo was very clean and nicely decorated. LOVED the heated outdoor lazy river/pool. Limited but available garage parking. Close to everything. Will stay again and recommend to others. Dislikes: 1. Noted many of the lighting on steps were damaged. Seems like repair needed or install other lighting for safety. 2. Given 1 key card for access, which was inconvenient. Had to juggle if one person wanted to go to pool or go get coffee at the office. Denied 2nd card when asked. 3. Coffee makers in room but need to bring your own coffee and filters, but kurig pods compatible. This really was not problem. as there was good quality coffee & tea always available in lobby. Think this should be publicized so guests could bring if they wanted. 4. Staff was neutral. Did not engage. Somewhat dismissive. Dana conte stayed in rm #317 5/6-5/9/24
Stayed 3 nights in May 2024
Response from Management on 16 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was very nice
Stayed 3 nights in May 2024
Response from Management on 15 May 2024
Garrett, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the lazy river was a great way to relax
Stayed 3 nights in May 2024
Response from Management on 15 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family liked everything about the property, the only thing I did not like was our room faced the golf course I would have preferred the Mountain View 🙂
Stayed 3 nights in May 2024
Response from Management on 15 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the resort! The room was beautiful, and there was plenty of parking. The pool and fitness center were also very nice. The only real disappointment was the lack of in room coffee. There was a coffee maker, but no coffee was provided. We had to walk down the street to the lobby for coffee in the morning and didn’t stay long enough to make it worth buying coffee for the room. It’s an odd thing for a room in that price point. There was some wear and tear in the kitchen and sliding glass doors. The room definitely needed some repair. We really enjoyed the river view, the bed, and in room laundry. We weren’t able to get spa appointments with a week’s notice, so call early if you’d like those services. Overall, it was a positive experience.
Stayed 2 nights in May 2024
Response from Management on 13 May 2024
Barbara, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

MARILYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. The unit we stayed in was so nice, I almost wanted to ask if it was for sale lol. Great place for the family to go. Clean, quite, friendly staff, we received a free upgrade just because and were told they do returning customer discounts. We will definitely be back and stay at the Riverstone. Everything we planned on doing was less than 20 minutes away from here. Love, love, love this place! Thank you again for a great stay!
Stayed 2 nights in May 2024
Response from Management on 13 May 2024
Marilyn, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Margaret, White Hall

Liked: Amenities
Great condo!
Stayed 5 nights in May 2024
Response from Management on 13 May 2024
Margaret, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

8/10 Good

JULIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how roomy and clean it was. My only disappointment was being told I would be charged $250 for smoking anywhere on the premises including the balcony and car. I did observe several people smoking all over the premises so I did feel some type of way about that. Overall it was a 9/10
Stayed 2 nights in May 2024
Response from Management on 13 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

suyapa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent place for the family!!!
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Suyapa, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place never disappoints! It’s always clean and the rooms are beautiful and spacious. The staff are always friendly and ready to assist in any way.
Stayed 2 nights in May 2024
Response from Management on 11 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds. Free coffee, tea, and cocoa available in the lobby was a nice touch. Heated lazy river was so relaxing. Will be back!!
Stayed 4 nights in May 2024
Response from Management on 11 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on 11 May 2024
Steven, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so wonderful. We had such a wonderful time. It was quiet and so peaceful. We loved the pools.
Stayed 4 nights in May 2024
Response from Management on 10 May 2024
Cynthia, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed being so close to all of the attractions and yet still being able to enjoy the riverside view
Stayed 7 nights in May 2024
Response from Management on 9 May 2024
Scott, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies that checked us in were amazing. It was fairly busy yet they were professional and courteous. During our stay the maintenance staff was helpful in guiding us to the areas we were looking for. The lazy river was serene, the hot tub was nice and warm. Check out was seamless.
Stayed 1 night in May 2024
Response from Management on 9 May 2024
Mary, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Kaylajo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing. My family is already planning for next year.
Stayed 3 nights in May 2024
Response from Management on 9 May 2024
Kaylajo, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Penelope, Newark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained with lovely amenities. We had both a screened room and a balcony. The unit was very spacious and well equipped.
Stayed 3 nights in May 2024
Response from Management on 9 May 2024
Penelope,Thank you for the review!We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management on 8 May 2024
Deborah, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are great. River view is beautiful and peaceful.
Stayed 4 nights in May 2024
Response from Management on 6 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doorbells need to be on outside patio. Can’t hear it if you are sitting on Padio.
Stayed 3 nights in May 2024
Response from Management on 6 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Cliff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This was the absolute best experience all around, ever.
Stayed 2 nights in May 2024
Response from Management on 6 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Jenny

Travelled with family
Excelente servicio, todo limpio, personal muy amable y atento
Stayed 1 night in May 2024
Response from Management on 5 May 2024
Hola Jenny, Gracias por tomarte el tiempo para escribir una resena tan detallada.Estamos felices de que hayas disfrutado de tu estancia, Esperamos tenerte de nuevo como invitado en nuestro Hotel.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded, quite, and very luxurious.
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 5 May 2024
Andrew, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

AnnaMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the resort and the employees here. It was nice and clean and quiet. We will definitely be back to stay. The spa was also very clean and friendly !
Stayed 3 nights in Apr 2024
Response from Management on 4 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a beautifully appointed condo . Our back patio was on the edge of the golf course . We really enjoyed the view and it was very quiet .
Stayed 3 nights in Apr 2024
Response from Management on 1 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities. Pool and lazy river were a huge plus!
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Simone

Stayed 3 nights in Apr 2024
Response from Management on 21 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
After staying in the Smokey Mountains for many years, both cabins and hotels, we ran across this one. This is the best stay we have ever had. Room was very clean and appointed beautifully. The grounds and amenities were amazing and the staff was very friendly, knowledgeable, and professional. We will be back! My only hesitation is I have let this hidden gem out, but it deserves it.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Viktoriya,Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very undated and beautifully decorated. The landscaping outside was very well done also. We have stayed in some so so places in Pigeon Forge but after staying at Riverstone Resort we wont stay anywhere else. The price is very reasonable too especially with all the amenities it has to offer.
Stayed 3 nights in Apr 2024
Response from Management on 29 Apr 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Susan

Travelled with family and small children
Liked: Amenities
Loved the kids’ activities available right on property
Stayed 3 nights in Apr 2024
Response from Management on 28 Apr 2024
Susan, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on 30 Apr 2024
Marie,Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff
Stayed 1 night in Apr 2024
Response from Management on 28 Apr 2024
Larry, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on 28 Apr 2024
Steven, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Michelle P.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lazy river!
Stayed 3 nights in Apr 2024
Response from Management on 27 Apr 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024
Response from Management on 27 Apr 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.