Hotel Ramah Hewan Peliharaan di Playa Blanca

"All of the hotel is clean. Staff are very welcoming. The hotel is very family friendly. We've been here several times and have enjoyed each experience."

"Very good stay but sadly our first night would ideally have been Thursday 5 November. We were told there was no availability for that night as complex was full. On arrival we discovered that indeed it was nothing like full - with many empty villas. The booking system with Expedia was not at fault however the Ona group reservations department is dreadful and not fit for purpose. Having timeshare here at a different time of year we are repeat guests for over 20 years and cannot understand why...

"Breakfast was lovely but only had dinner on the first night as not very good, but will definitely stay again."

"I would like to start by saying the accommodation and staff when there were amazing- if it were not for the issues around payment and communication, I would have left a very good review. We opted to pay at property on arrival, paying the little bit extra for this option to have some flexibility. I received a notification from my bank a week before travel that the apartments had attempted to take £935 (agreed price was £873). I stampeded to call them but I got no answer at all after hours of...

"En mi habitación era todo perfecto, menos el váter, que estaba metído en un rincón muy incómodo. El hotel genial y los empleados muy amables y atentos. Hotel perfecto para visitar Lanzarote."

"Excellent amenities, helpful staff and good location. Only downside was a significant ant problem, although highlighted to reception they sent maintenance to clean/spray one day, it continued to attract ants. From pool conversations appears it's a problem in most accommodations not isolated, therefore dont leave anything on floor! Quiet/not too crowded late September. Breakfast okay, not well layed out but works."

"Excellent séjour 10/10"

"Hôtel avec vue mer magnifique , personnel souriant et accueillant, chambre spacieuse mais manque un dressing supplémentaire et du mobilier (1seul fauteuil et un pouf) Restauration bof bof(on avait opté pour la demi pension mais vu la qualité et surtout le bruit dans cette immense salle, hop hop à Playa blanca tous les jours dans un petit resto ) , jacuzzi extérieur qui n’en est pas un .. et enfin pourquoi démarquer les clients avec des bracelets de couleur différente (qu’on ne peut pas enlever)...

"The hotel cancelled our booking and moved us to another H10 hotel. The problem was it was miles from the centre and completely full. Not a single sunbed available at the main pool. Room was nice enough and breakfast was good but overall a poor experience."

"Staff were very good, room and hotel were excellent and promenade walk simply awesome. Very much enjoyed our stay."

"Très mauvaise expérience dans cet hôtel. À notre arrivée, la chambre n’était pas propre. Nous avons demandé un nouveau passage de la femme de ménage, mais malgré cela, le nettoyage restait insuffisant : toilettes sales, sol mal nettoyé, etc. Ne parlons pas des cafards qui font leur vie… Le ménage n’est effectué qu’un jour sur deux, ce qui est étonnant pour un hôtel 4 étoiles. Le restaurant de l’hôtel était également très décevant, les repas étaient immangeables. Nous y avons séjourné une semaine...

"Clean modern spacious room with air con location close to shops & bars nice big pool plenty of sunbeds & umbrellas. Would definitely return and highly recommend."