The staff were very friendly and accommodating. Joel was VERY GOOD! I hope all your staff are paid a living wage for their work! It was nice overall however more dining options would be better as after about 4 days the same ones get tiresome. One issue is that my wife is vegan, we had emailed ahead of time asking about what options would be available, but no one ever got back to us even after we followed up a second time. We had a few instances where a menu item at Lola Snacks was listed as vegan, but then it was served to her with real mayonnaise on it. She didn’t realize it was egg mayonnaise since there is a vegan mayo, and ate it and became quite sick for a few days. Another thing we noticed was that there was a Ceasar salad listed at Capri Grill as being vegetarian yet there’s anchovy paste listed in the ingredients. It left my wife, feeling a bit concerned about the food choices and lack of options and knowledge, and that she Was going to get sick again. Although the waiter didn’t seem to fully understand what vegan meant, he was very accommodating and did speak with the chef to ensure that my meal was vegan, which we really appreciated.
My wife spent about three days overall with a very upset stomach, which unfortunately reduced her level of enjoyment. El Comodor provided some nice options for her, which she appreciated.
The beach was by far the nicest on that stretch of properties. The sand was like powdered sugar, and felt amazing and the water was very clear.