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"Our experience at TRYP by Wyndham Mayagüez was extremely disappointing. While the hotel itself looks decent, the service was unacceptable and made our stay very frustrating. On the first night, our room had no water. We immediately reported the issue to Louis at the front desk, who told us maintenance would come, but no one ever arrived. There was no follow-up call, no update, and no effort made to check whether the issue had been resolved. 🚫 The next day, our room was not cleaned at all. When we asked about it, we were told they were short-staffed, but no one informed us in advance. The response from the front desk was cold and dismissive, with no apology or attempt to accommodate the inconvenience. Another constant issue was the parking garage gate. Every time we returned to the hotel, the gate remained closed and did not open automatically. We repeatedly had to get out of the car and ask the front desk to manually open it because staff were not paying attention. 🚗 Basic communication, responsiveness, and guest service were clearly lacking throughout our stay. For the price paid, this level of service is unacceptable. We would not stay here again and cannot recommend this hotel."

"Todo bien, excepto el A/C con ruidos extraños, encendido o apagado en Hab#9"

"Very nice "

"Sheets odor weren’t the best, breakfast it’s expensive at least to be just an “American breakfast”. Thought it was buffet. Otherwise, pretty quiet and safe. Has a lot of restaurants nearby, a water park 30 mins away and a shopping court. "

"I love this hotel… we’ve been here several times. The staff was great, views are amazing, the food was good and is easy to enter, the parking, the lobby… everything was good! It’s time for some renovations… the building seems dated, and beds were kind of uncomfortable. If I’m going out of home and I have to pay, I better be sleeping in a comfortable place. "

"No hot water at 10:00 pm. No pillows in bed, only cushions. No info on how to change TV channels. No info on how to set comfortable temperature in AC. "

"This property was everything we had hoped for and more. It is nestled on a hilltop with gorgeous views of the ocean and is immaculately clean. The bed was super comfortable and the space was equipped with everything you could need and if you do need something extra, the owner was super communicative, helpful and easy to reach Check in & out instructions were easy and clear. The property was super secure and safe which is huge. My security system- electrician husband is always critiquing spaces and he was impressed/pleased! No corners cut here. The outdoor patio and pool is the perfect space and private. We will be coming back and spending much more time. Rincon and so much more is not far away, we enjoyed being off the beaten path and secluded. There is an ice machine nearby which was super helpful and nice to have. There is beautiful outside space with seating for relaxing and very cool lighting. It is the perfect space especially if you are looking for a romantic getaway. I am not a big time reviewer, I often forget to comment but this property and it's owners deserve it! This was our first time to Puerto Rico but will not be our last. We stayed at 3 different properties total, as we explored several different areas of the island and we wish we had booked this space the entire time. I did a ton of research and this listing was accurate and modest in it's description, we could not have been more pleased. Thanks for a wonderful, comfortable stay! "

"Very clean but poor"

"La estadía no cumplió con lo prometido. El apartamento presentaba varias deficiencias que afectaron seriamente nuestra experiencia, incluyendo problemas de limpieza, mantenimiento y comodidad. Lamentablemente, no fue una estadía agradable ni acorde al precio pagado. No lo recomendaría."