Search Hotels Near Plaza del Quinto Centenario, San Juan

"Pros: Location is right at the heart of Old Town San Juan. Staff are nice and helpful. Cons: Room has no natural light or ventilation. Towels are gray and need to be replaced. "

"Beautiful view,although balcony doors were hard to open. "

"I rarely leave reviews, but this place was beyond unacceptable. After arriving late from a flight, the last thing I expected was to walk into what can only be described as a filthy, poorly managed property. The front desk staff was immediately rude and completely unhelpful—no sense of urgency, no professionalism, and definitely no customer service. The room itself was disgusting. The bed had only a single sheet, no proper mattress protection, and the “comforter” looked like an old, worn-out throw blanket. That alone was bad enough—but what pushed it over the edge was what we found next. Out of concern, we checked the mattress with a light… and saw bugs. At that point, we were done. We were in the room for maybe 30 minutes before deciding there was no way we could stay there. When we returned to the front desk, there was zero accountability. No apology. No concern. Instead, they tried to pressure me into signing a waiver agreeing to pay fees, which was honestly unbelievable given the condition of the room. This place is not just low quality—it’s unsanitary. If you’re expecting even basic cleanliness or service, do not book here. Save yourself the time, money, and stress."

"A wonderful place to stay in Old Town San Juan. Would highly recommend it to someone that wants to be in the middle of old town. Great location for exploring the area."

"Great location, clean and updated rooms and staff is excellent. We will be back!"

"The staff at El Convento was superb. In the wonderful restaurant especially Andrea, Monica Sofia, and Indira were helpful. In our room Edwin was very kind. Everybody was cheerful."

"​Great location! Everything was walking distance from this location and the street is quiet at night. However, the room was very small—too tight for even two carry-ons—and lacked a nightstand for charging devices. Most disappointing were the curtains on the main door, which were visibly dirty and "nasty." Great spot for the area, but the cleanliness and layout need work."

"Ask for iron, and towels "

"Great hotel!"