Search Hotels in Poinsettia, Carlsbad

"Wonderful stay"

"Had plumbing issues, tub backed up very bad smell when showered tub did not drain properly. Staff did repair quickly, but it was very inconvenient "

"The room I was in was next to the stairs where the guests were leaving from a wedding, and it kept me awake till 11:45 pm (although they said that the wedding would be over by 10 pm). Nothing was done to compensate for the sleepless night."

"Overall very good"

"Rooms are great for families with young children. The hotel stay along with park visit is very convenient and there are so many other activities that are provided by the resort staff. Ask any of the friendly staff about the activities and challenges that kids can take part in."

"Where do I even start? Our booking promised EV parking which of course was a lie bc they don't actually offer that. Instead, they charge $28/night for parking which is criminal considering the parking lot was full on both nights so we had to park half a mile away in a parking garage. We had to change rooms TWICE because the rooms were so dirty. Stains on the sheets, crumbs on the couches, stains all over the bathroom floor, toilet seat with hairs on it, hairs on the shower walls, rust on the lighting fixtures, wallpaper peeling off the bathroom wall & musty smelling carpets. Not only that, the mattresses are insanely old box-spring mattresses. We're young with no back issues & we could hardly fall asleep on the mattress. The first room had such an old mattress, that half of the box spring seemed to be depressed. When we finally got transferred to a new room (third room), while it was cleaner than the previous ones, the mattress was still horrible. For a place that charges as much as the Hilton, it's INSANE that they’re clearly using the cheapest mattresses that are probably over a decade old. Most of the staff seemed to gaslight us and would make it seem like no one has ever had any issues. I would ALMOST believe it if not for the fact that as we were complaining to the front desk, a family walked by and immediately told the staff "the new room is better, less of a smell. I think it's the old carpets”. We ended the trip early because of how gross the room was."

"Ok"

"The hotel is going through some remodeling/renovations that affected our stay. One of the rooms that I reserved had fixtures missing such as the door plate, which "

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