"We chose this hotel due to the great reviews. We were visiting Springfield with our grandchildren.
Pros:
The price - Our stay was very affordable.
The decor - Very fun, retro, tropical vibe
Room placement - our room was very accessible to the pool and the breakfast area.
Cons:
Upon entering, the front desk staff did not welcome us in, but rather continued a conversation between themselves, not looking up at us. Not a good first impression.
We had leftover pizza in our refrigerator and a box of tissue in the bathroom with literally one tissue remaining. Also not a good first impression.
Bathroom was very small. The stainless shower fixture was complicated - a handheld nozzle, a rain head, and another wall mounted head. Could have been very cool, but it took a while to figure it out, especially the kids. Instructions would have been nice. Also, the stainless finish had rust spots.
The pools were nice, but not monitored. The indoor pool was full of unruly middle school/junior high kids without supervision (they brought the "wet floor" banana signs into the pool and proceeded to dump water OUT of the pool onto the concrete). Our grandkids did not feel comfortable with all the wild kids in the pool. Posted signs said anyone under 16 must have adult supervision, but clearly the hotel does not watch this. We were given bracelets for pool entry, but there was no one to check the entrance.
Breakfast - lots of options, probably not the healthiest, but typical hotel breakfast fare."
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