Search Hotels in Polo Trace, Delray Beach

"Having stayed at many other Marriott properties over the years, I expected A+ treatment. That is NOT what I received. There was not the level of superior service I was accustomed to. When I asked, at the desk, for a Catholic Church in the area, I was met with "shrugs" and absolutely no attempt to help answer my question. There was a problem with "connections" in our room and we were unable to charge our phones/tablets. Finally, after a couple of days of complaining, an electrician was dispatched. The solution was: a power strip was left for us to enable us to charge our devices. Simple solution that could've been utilized the very first time we complained. Coffee supplies in our room were minimal. We had a keurig machine....but bare minimum coffee supplies. There was NO complimentary breakfast, which we always had received in previous stays at Marriott hotels. I was amazed at how our stay at Marriott, Boca Raton, was so different ( and far inferior ) to previous stays at other Marriott properties. This was a C+ experience at bestI Frank & Marilyn Lowery"

"A hidden gem. Pool area was quiet M-Th. Weekend gets a bit busier but you can escape to their private beachfront for a more relaxed vibe. Prices for breakfast were normal. And their happy hour prices were great. The staff was super friendly, nice and accommodating. Great memories. "

"The pictures that are posted of the rooms are not what you get. We thought we booked a king with partial ocean view but was told it was just a king room. The window that it did have in it looked onto some other rooms balcony but you’re looking at a wall. We were shown other rooms to pay more to get an ocean view but you can barely see the ocean in all the rooms they showed us. The people in front of us checking in were complaining about their room and right before we told them we were not staying there the customer that were checking in after us were also complaining about their room. Very misleading website pictures. I am always very thorough about researching before we book a room. This is the first time I’ve been cheated. The outside of the building were the pool is poorly maintained and they did nothing with the seaweed which smelled awful. We were told you get used to the smell, I don’t know how they got a 8.4 rating. This hotel needs to be in the 6 ratings. "

"I am writing to express my concern about the behavior of the night shift staff member. Unfortunately, the interaction was marked by rude and disrespectful conduct, which is not acceptable in a customer service environment. (For reference: night shift staff member, male with blonde hair.) I expect this matter to be taken seriously and addressed appropriatel"

"Nice"

"Clean room, staff is super sweet, coffee was pretty good"

"Hotel was a bit dated. Staff was extremely friendly and helpful."

"Room was clean. Breakfast was good. Staff was nice."

"The staff was very nice and helpful. Hotel location was in a great spot. Lots of restaurants and shops nearby. Will definitely revisit."