Search Guest Houses in Pony Express Trail National Back Country Byway

"heat and a/c control did not function. carpets filty. smoke alarm broken cover missing. wires hanging out. Elevator broken. stopped at least twice. I could not move my luggage."

"Clean room, good breakfast, nice staff"

"I am a long-time Hilton Honors member and have typically not experienced anything to complain about. However, my experience with TRU by Hilton in Lehi was not what I would expect of the Hilton brand. I understand that TRU is a lower priced option among the Hilton brand hotels, but I still would have expected more than the experience we had. While the staff were friendly and professional, when we called to get some assistance with the in-room fridge, we were told by the front desk associate to just wait two hours and see if it was working. I understand he may have been busy at the time but I don't think it's unreasonable to say that in a half hour either he or one of the staff will come by to look at the fridge. I was able to fiddle with the fridge myself and got it to work by jiggling the cord a little. I was not happy with the lack of customer-service demonstrated by the hotel staff associate. I also want to make you aware of how unsafe the shower was in our room. It is a walk in shower and I nearly slipped and fell back when entering the shower. Since there are no treads or other materials to make the shower floor a little less slick, all of us had to hold on to the rails and slowly move to avoid slipping and sliding on to the floor. Please do something to address this safety issue. Generally speaking, our stay was fine but the front desk associate and unsafe shower leads me to question ever staying at another TRU hotel in the future"

"The Staff was very friendly and helpful but the rooms were very dirty. There was thick dirt on the elevator floor and in my room bathroom like it hadn't been cleaned in months. It was not worth $450/night."

"Staff was excellent and answered many questions"

"Kid friendly"

"The variety of foods for breakfast was excellent. It had also some nice healthy options."

"The staff was extremely welcoming and kind. Location was in a great spot with everything you need close. Our room upon entry was so cold and the strong smelling of pinesole cleaner was so bad we had open the windows and leave for a few hours. The floors looked to not have been swept well as we found what looked like tobacco on the floor in the bathroom and a few things on the floor around the bed. The shower did not have a shower curtain on at all so water was all over the floor after we showered. The toilet, tub, microwave and fridge were clean and satisfactory. The bed had a terrible squeaky noise so every time anyone moved it would squeak very loudly. Their was so much clearer used and left on the floors it was sticky when you walked on it and sticky. The hallway and elevator to get to our room on the 4th floor were terribly dirty, with trash snd staines from drinks spilled all over. The coffee machine was out of service which was a disappointment. The staff was very welcoming and friendly and I give them a 5 star rating. Room wise I give a 2 star."

"Rooms weren’t very clean as there were hairs all over the bathroom and in the shower. The shower tub was also orange and rusting. "