Hotel Mewah di Porta al Prato

"We booked 2 rooms for 3 nights, one for me and my wife, the other for my daughter and her friend, The temperature in Florence was in the mid 90s and the A/C did not work in my daughters room, so she was moved to a second room for night 2....you guessed it, no A/C in that room either. The final night they found a room w/ A/C but by then, too late. They gave us a free drink coupon as compensation. We don't plan to stay a another Sina property in the future"

"Na"

"We checked in for 4 night We had 2 rooms booked - all 3 had bad drain smell in bathroom and AC was not working in rooms . After talking to staff they gave us 3 new room -AC was working but funky smell on bathroom One room had smell like dead rat which again end up in changing Very poorly maintained hotel Even after paying 600 $ a night we end up in changing room 2 times Carpet throughout the hotel was worst ever and very dusty"

"This Hotel is exceptional in every way possible. The rooftop views the ease of location to every site of Florence The quality of the staff and all the hotel has to offer is superb. Highly recommend"

"Falta de empatía, viaje con mi hija y una amiga de mi hija, la amiga de mi hija estaba hospedada en un hotel cerca, una noche la amiga de mi hija se sintió mal y por tal motivo le dije que se quedara con nosotras esa noche. El personal del hotel nos llamo a la habitación y nos solicito que se retirara la joven que no se podía quedar con nosotras le mencionamos que se sentía mal y realizaran un cargo extra a la habitación y no aceptaron, tuvimos que salir a las 2am a dejar a la amiga de mi hija...

"We had a good, comfortable stay and a great experience. The hotel is in a great location , very close to the train station and other amenities. Good clean rooms , breakfast with big spread . What puts the experience at higher level is their front desk staff. Front desk staff is very polite , courteous and professionals with customer service mindset and attitude. They made sure we had all the relevant information , maps , addressed our questions with detailed information and friendly smiles....