Hotel Mewah di Porta al Prato

"We booked 2 rooms for 3 nights, one for me and my wife, the other for my daughter and her friend, The temperature in Florence was in the mid 90s and the A/C did not work in my daughters room, so she was moved to a second room for night 2....you guessed it, no A/C in that room either. The final night they found a room w/ A/C but by then, too late. They gave us a free drink coupon as compensation. We don't plan to stay a another Sina property in the future"

"This hotel exceeded our expectations! Just far enough away from the busy streets of Florence, a tranquil place to have an early swim overlooking the rooftops and hills. The rooms were clean and modern, the staff were friendly and helpful, able the breakfast plentiful. What a great place!"

"Na"

"We checked in for 4 night We had 2 rooms booked - all 3 had bad drain smell in bathroom and AC was not working in rooms . After talking to staff they gave us 3 new room -AC was working but funky smell on bathroom One room had smell like dead rat which again end up in changing Very poorly maintained hotel Even after paying 600 $ a night we end up in changing room 2 times Carpet throughout the hotel was worst ever and very dusty"

"Falta de empatía, viaje con mi hija y una amiga de mi hija, la amiga de mi hija estaba hospedada en un hotel cerca, una noche la amiga de mi hija se sintió mal y por tal motivo le dije que se quedara con nosotras esa noche. El personal del hotel nos llamo a la habitación y nos solicito que se retirara la joven que no se podía quedar con nosotras le mencionamos que se sentía mal y realizaran un cargo extra a la habitación y no aceptaron, tuvimos que salir a las 2am a dejar a la amiga de mi hija...

"Great staff!"

"We had a good, comfortable stay and a great experience. The hotel is in a great location , very close to the train station and other amenities. Good clean rooms , breakfast with big spread . What puts the experience at higher level is their front desk staff. Front desk staff is very polite , courteous and professionals with customer service mindset and attitude. They made sure we had all the relevant information , maps , addressed our questions with detailed information and friendly smiles....