Indoor pool, open noon to 9:30 PM, pool loungers

Reviews of American Heritage Inn

2.5 out of 5
American Heritage Inn
1681 E Grand River Ave, Portland, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

KAOLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient walking distance for dining options and fuel gas. Lots of parking and nice view. Staff is courteous and rooms are spacious and clean and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Nickolas, Saginaw

Liked: Staff & service
Everything was good for what we needed. Only there to stay for a few hours then back up early.
Stayed 1 night in Apr 2024
Response from Sam on 25 Apr 2024
Thank you Dear Guest for the Positive Review, we are glad you enjoyed your stay, we would love to see you back in near future.

8/10 Good

Mary

Stayed 1 night in Nov 2023
Response from Sam on 27 Nov 2023
Dear Guest, Thank you for the positive review and we do appreciate your feed back

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Oct 2023
Response from Sam on 12 Nov 2023
Dear Guest,Thank you for the Positive review, hope to see yo soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Sam on 18 Sep 2023
Dear GuestWe appreciate your positive feedback and would love to see you back soon. Thank you

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sam on 16 Sep 2023
Hello Dear GuestThank you for the positive feed back, we do appreciate your business and hope to see you in near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Sam on 15 Sep 2023
Dear GuestThank you for your fair review

2/10 Terrible

Christopher

Travelled with family
Disliked: Property conditions & facilities, room comfort
Poor comfort
The beds were terrible and I could not sleep.
Stayed 3 nights in Sep 2023
Response from Sam on 11 Sep 2023
Hi Dear Guest, We do apologize for the inconvenience you had experienced, we would be more happy to forward this to the management. Thank you

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible guest relations, dingy rooms
The hotel said I did not have a reservation (I did) that I hadn’t paid (I had) and that there were no rooms availability. I showed him my paid reservation on my phone and he said there were still no rooms. While he called someone he handed me keys to a run down room. The air conditioner was very loud and the beds were very uncomfortable. If there was any other hotel remotely close I would have left. I do not recommend this hotel.
Stayed 1 night in Aug 2023
Response from Sam on 31 Aug 2023
Dear GuestWe Apologize for the inconvenience you experienced during your stay, we could have made it right if there was a problem with the air conditioner, we try to make sure all our guest are happy, due to power outages our system was down so we called the third party to confirm your reservation, we thank you for your stay.

10/10 Excellent

Christine

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Safe, clean, bright and quiet, right off the highway. Comfortable beds, rooms and property well cared for
Stayed 1 night in Aug 2023
Response from Sam on 27 Aug 2023
Dear GuestThank you for the Excellent review, we do appreciate your business and would love to see yu in near future

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here
Convenient Location near family
Stayed 4 nights in Aug 2023
Response from Sam on 27 Aug 2023
Hi Dear GuestThank you for the positive feedback, we make sure all our guest are happy and satisfied with our stay, please come back soon.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean!
Staff is very friendly and helpful!! To be honest, the hotel needs updates but it is very clean. Would stay again.
Stayed 2 nights in Aug 2023
Response from Sam on 15 Aug 2023
Dear Guest, Thank you for your review and we understand your concern about the updates, we will surely forward this to the management and we would love to see you in near future

6/10 Okay

Beau

Liked: Cleanliness, staff & service
Easy check in, room was clean, bed wasnt comfortable (nothing out of ordinary), had slight mishap with breakfast with some bad milk but front desk took care of it and brought a new milk out.
Stayed 1 night in Jul 2023
Response from Sam on 1 Aug 2023
Dear Guest, we apologize for the inconvenience you experienced with us, we make sure our guest are completely satisfied and leave with a great smile, once again we apologize and hope to see you soon.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sam on 18 Jul 2023
Dear Guest,, We do Appreciate your positive review, hope to see you soon. Thank you for staying with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and check out Nice and quiet.
Stayed 3 nights in Jul 2023
Response from Sam on 12 Jul 2023
Dear Guest, We do appreciate your positive review, hope to see you in near future

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Looks like they had a tree removed. Contractor needs to clean the lot of leaves and sticks and sawdust
Response from Sam on 9 Jul 2023
Dear Guest , We do appreciate your feed back, since the weather was bad and there were emergency calls coming from different locations, they tried their best to get the lot clean, but we have called them to take care of that as well, once again thank you for your feedback

10/10 Excellent

Chris

Stayed 1 night in Jul 2023
Response from Sam on 1 Aug 2023
Thank you for the great review, hope you did enjoyed you stay

2/10 Terrible

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I canceled my stay days ahead of time because I was sick and Expedia still kept my money. Never use them again
Stayed 4 nights in Jun 2023
Response from Sam on 8 Jul 2023
Dear Guest , We apologize for the inconvenience you experienced, since this is the third party reservation you have to call them directly to cancel the reservation

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sam on 24 Jun 2023
Thank you for great reviews. We appreciate you and your business. Hope to see you stay with us again, the next time you are in the area.

10/10 Excellent

John R.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, remodeled feel, well stocked, meticulously prepped and quality place.
Stayed 1 night in Jun 2023
Response from Sam on 24 Jun 2023
Thank you for leaving us your feedback. We appreciate you staying with us and leaving us your feedback. We continue to improve the property by working on your feedback

10/10 Excellent

Jerry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sam on 24 Jun 2023
Dear Valued guest, we do appreciate your ratings and hope to see you back in near future

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Very difficult to find at night. Not permitted to put signage on main road. Your govt. at work!
Stayed 1 night in May 2023
Response from Sam on 5 Jun 2023
Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property location. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.

10/10 Excellent

Sherwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 1 night in May 2023
Response from Sam on 5 Jun 2023
Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon!

6/10 Okay

Kimberly

Travelled with family
Ok if you can't find anything else
Water smells and tastes horrible. If you must stay in this dump, bring your own water. Also quite difficult to locate. Small town but signage wasn't great and you had to drive thru other parking lots to get to it. Breakfast was just meh.
Stayed 1 night in Apr 2023
Response from Sam on 21 Apr 2023
Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Due to some restrictions from the city, we are not able to use more better signage outside the property. Please visit us again

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and very clean.
Stayed 3 nights in Mar 2023
Response from Sam on 21 Apr 2023
Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.

8/10 Good

Jonathan

Business traveller
Liked: Property conditions & facilities, room comfort
Ok
Older hotel. There was someone at the desk when we arrived but otherwise no one was around. The breakfast is a little skimpy.
Stayed 1 night in Feb 2023
Response from Sam on 21 Apr 2023
Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location between Grand Rapids and Lansing. Lovely small town community.
Stayed 1 night in Jan 2023

10/10 Excellent

Rita D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the nice room. Everything and everything was awesome ! Good coffee ☕😇

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Very unattractive location - parking cars right outside my window. The bed and pillows were highly uncomfortable. I feel like a paid for a 3-4 star hotel, but I got a 1 star hotel experience.

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very quiet, friendly staff
Response from Sam on 18 Nov 2022
Thanks for stay and great feedback. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comment shall motivate us to better our Hospitality. Hope to you see again.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good place to stay
Friendly staff and clean, nice rooms. A nice place to stay.
Stayed 3 nights in Sep 2022
Response from Sam on 18 Nov 2022
Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.

4/10 Poor

Timothy

Travelled with family
Disliked: Room comfort
The mattress was like sleeping on a rock.
Stayed 1 night in Sep 2022
Response from Sam on 18 Nov 2022
We are so happy to hear that you enjoyed your stay. Thank you for choosing American Heritage Inn. Come back and see us anytime. :)

10/10 Excellent

MaLuisa

Liked: Cleanliness, staff & service, property conditions & facilities
Older building and built like a tank. Had neighbors on both sides of room and never heard a peep. Also exceptionally clean. This is the first hotel we've stayed at that actually take the extra steps to keep things clean especially during this time of COVID.
Stayed 2 nights in Jul 2022
Response from Sam on 20 Aug 2022
Dear Guest,We value your review and we do thank you for the post, we do try to make sure that our guest are safe, hope to see you in near future