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Quiet and convenient walking distance for dining options and fuel gas. Lots of parking and nice view. Staff is courteous and rooms are spacious and clean and comfortable.
KAOLY
Stayed 1 night in Apr 2024
8/10 Good
Nickolas, Saginaw
21 Apr 2024
Liked: Staff & service
Everything was good for what we needed. Only there to stay for a few hours then back up early.
Nickolas
Stayed 1 night in Apr 2024
Response from Sam on 25 Apr 2024
Thank you Dear Guest for the Positive Review, we are glad you enjoyed your stay, we would love to see you back in near future.
8/10 Good
Mary
4 Nov 2023
Mary
Stayed 1 night in Nov 2023
Response from Sam on 27 Nov 2023
Dear Guest, Thank you for the positive review and we do appreciate your feed back
The hotel said I did not have a reservation (I did) that I hadn’t paid (I had) and that there were no rooms availability. I showed him my paid reservation on my phone and he said there were still no rooms. While he called someone he handed me keys to a run down room. The air conditioner was very loud and the beds were very uncomfortable. If there was any other hotel remotely close I would have left. I do not recommend this hotel.
Jennifer
Stayed 1 night in Aug 2023
Response from Sam on 31 Aug 2023
Dear GuestWe Apologize for the inconvenience you experienced during your stay, we could have made it right if there was a problem with the air conditioner, we try to make sure all our guest are happy, due to power outages our system was down so we called the third party to confirm your reservation, we thank you for your stay.
Staff is very friendly and helpful!! To be honest, the hotel needs updates but it is very clean. Would stay again.
Kimberly
Stayed 2 nights in Aug 2023
Response from Sam on 15 Aug 2023
Dear Guest, Thank you for your review and we understand your concern about the updates, we will surely forward this to the management and we would love to see you in near future
6/10 Okay
Beau
30 Jul 2023
Liked: Cleanliness, staff & service
Easy check in, room was clean, bed wasnt comfortable (nothing out of ordinary), had slight mishap with breakfast with some bad milk but front desk took care of it and brought a new milk out.
Beau
Stayed 1 night in Jul 2023
Response from Sam on 1 Aug 2023
Dear Guest, we apologize for the inconvenience you experienced with us, we make sure our guest are completely satisfied and leave with a great smile, once again we apologize and hope to see you soon.
Looks like they had a tree removed. Contractor needs to clean the lot of leaves and sticks and sawdust
Chris
Response from Sam on 9 Jul 2023
Dear Guest , We do appreciate your feed back, since the weather was bad and there were emergency calls coming from different locations, they tried their best to get the lot clean, but we have called them to take care of that as well, once again thank you for your feedback
10/10 Excellent
Chris
7 Jul 2023
Chris
Stayed 1 night in Jul 2023
Response from Sam on 1 Aug 2023
Thank you for the great review, hope you did enjoyed you stay
I canceled my stay days ahead of time because I was sick and Expedia still kept my money. Never use them again
Dale
Stayed 4 nights in Jun 2023
Response from Sam on 8 Jul 2023
Dear Guest , We apologize for the inconvenience you experienced, since this is the third party reservation you have to call them directly to cancel the reservation
Clean, remodeled feel, well stocked, meticulously prepped and quality place.
John R.
Stayed 1 night in Jun 2023
Response from Sam on 24 Jun 2023
Thank you for leaving us your feedback. We appreciate you staying with us and leaving us your feedback. We continue to improve the property by working on your feedback
Dear Valued guest, we do appreciate your ratings and hope to see you back in near future
8/10 Good
Robert
Travelled with partner
26 May 2023
Liked: Cleanliness, staff & service
Very difficult to find at night. Not permitted to put signage on main road. Your govt.
at work!
Robert
Stayed 1 night in May 2023
Response from Sam on 5 Jun 2023
Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property location. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.
Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon!
6/10 Okay
Kimberly
Travelled with family
9 Apr 2023
Ok if you can't find anything else
Water smells and tastes horrible. If you must stay in this dump, bring your own water.
Also quite difficult to locate. Small town but signage wasn't great and you had to drive thru other parking lots to get to it.
Breakfast was just meh.
Kimberly
Stayed 1 night in Apr 2023
Response from Sam on 21 Apr 2023
Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Due to some restrictions from the city, we are not able to use more better signage outside the property. Please visit us again
Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.
Older hotel. There was someone at the desk when we arrived but otherwise no one was around. The breakfast is a little skimpy.
Jonathan
Stayed 1 night in Feb 2023
Response from Sam on 21 Apr 2023
Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.
Very unattractive location - parking cars right outside my window. The bed and pillows were highly uncomfortable. I feel like a paid for a 3-4 star hotel, but I got a 1 star hotel experience.
Thanks for stay and great feedback. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comment shall motivate us to better our Hospitality. Hope to you see again.
Friendly staff and clean, nice rooms. A nice place to stay.
Kevin
Stayed 3 nights in Sep 2022
Response from Sam on 18 Nov 2022
Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.
4/10 Poor
Timothy
Travelled with family
26 Sep 2022
Disliked: Room comfort
The mattress was like sleeping on a rock.
Timothy
Stayed 1 night in Sep 2022
Response from Sam on 18 Nov 2022
We are so happy to hear that you enjoyed your stay. Thank you for choosing American Heritage Inn. Come back and see us anytime. :)
Older building and built like a tank. Had neighbors on both sides of room and never heard a peep. Also exceptionally clean. This is the first hotel we've stayed at that actually take the extra steps to keep things clean especially during this time of COVID.
MaLuisa
Stayed 2 nights in Jul 2022
Response from Sam on 20 Aug 2022
Dear Guest,We value your review and we do thank you for the post, we do try to make sure that our guest are safe, hope to see you in near future