Search Hotels Near Ptarmigan Quad Ski Lift, Lake Louise

"Beautiful hotel and kind staff, I had a suite room with a loft and jet tub. It was a beautiful room. The only issue was the upstairs windows would not open, did not have curtains, and the room did not have A/C. It was +20 outside and the upstairs/bedroom area was at least 7 degrees hotter. I can't sleep easily when it's above 20c, at home I usually prefer 18c. I had paid a lot of money for this room, I was surprised that it wouldn't have been set up better, for personal comfort. I am not someone who likes to make a fuss so I debated what to do next. I finally settled on talking to the front desk and explained that there was no way I'd be able to sleep in that room. They said they'd send maintenance. A very helpful young man came to the room and he brought not 1 but 2 portable a/c units, and got 1 window open upstairs. One a/c unit he put upstairs and one for downstairs. He was the most helpful and professional hotel employee I've ever seen. The rest of my time there was far more comfortable. A big thank you to him! A final thought: the hotels in Banff often look good in the photos but are all in need of tlc, I'm not sure if the a/c in the hotel was down, or if it did not exist but having traveled as much as I do, I very rarely find rooms that dont have A/C. The hotel has "spa" in its name. That obviously is there to encourage the idea of rest and healing. Had they not brought portable a/c units into my room I would have had a very negative experience indeed."

"Gd"

"Love the outdoor hot tubs/pool!!!!!"

"Hot tubs dated. Expensive. Resort fee "

"5 stars services will check in again in the future ! "

"Beautiful scenery. Buy breakfast, lunch, coffee etc at the plaza near the info centre. There’s good selection and much less expensive than the hotel. There are small fridges in the rooms. "

"Decent place to stay in Banff"

"Beautiful serene location! Fire pits by the river, cozy cabin, and the most comfortable beds! The staff was friendly, the cabins clean, and the complimentary coffee was amazing! Highly recommended!"

"Great dinner. Staff were very helpful and friendly. "